Dacia Swansea

Switchboard - 01792 900254

Fendrod Way Swansea Enterprise Park Swansea SA7 9DG

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  • 09/07/2018

Everyone was lovely,very pleaed on whole so far.


  • 07/07/2018

Both Richard and Sean where brilliant and provided great customer service. Would recommend them to friends and family


  • 06/07/2018

I found the salesman Richard Harris to be very helpful and very professional,nothing was to much trouble for him,would definately give him 10 out 10 for the service he provided


  • 06/07/2018

Excellent service from Richatd H Aries


  • 02/07/2018

Good staff look after us well


  • 02/07/2018

Justin and Shawn were very helpful,


  • 29/06/2018

It was excellent. We were'nt aware of the new Dacia Duster due out in September until we had bought the vehicle. If we had we might have help back


  • 28/06/2018

Friendly staff and great to deal with


  • 26/06/2018

Good overall experience


  • 19/06/2018

Very helpful. Kept me update with my vehicle while I waited to collect.


  • 18/06/2018

i only went in for a look and to ask about a dacia and came away ordering one i was very impressed with the service and the vehicle thanks


  • 18/06/2018

Helpful, informative.


  • 13/06/2018

Kelly was extremely helpful and knowledgeable, I will definitely be buying my next car from her .


  • 12/06/2018

I would like to personally thank the salesman who took me through every step of my purchase so professionally and made every step of the way easy and trouble free thank you


  • 12/06/2018

I knew what car and model I wanted, only problem I had was the waiting time for the car to be delivered to Swansea. I was told how long it would take. Excellent service from all at the dealer especially the sales man.


  • 12/06/2018

The dealer was very thorough in going through the cars performance and it was ready for me to pick up a few days later


  • 12/06/2018

Kelly was great, she took time to explain all options and was very easy to talk to. She was however very busy so on times felt a bit rushed to get our business dealt with


  • 06/06/2018

Richard the sales person could not do enough for us more than happy thanks


  • 04/06/2018

Everything went well


  • 28/05/2018

Frendly and welcoming


  • 21/05/2018

Kelly who was dealing with my purchase was amazing and was able to find my car within a very short period. Since having the car she has phoned to see how the car and I have been which I have never had before when I have bought a car. Service was amazing and will definitely go back in the future and to have my car dealt with by them


  • 21/05/2018

Everything went really smoothly, from start to finish, James and Sean were absolutely outstanding!


  • 21/05/2018

this is the 2nd car e have had from this dealership, 1st time we had terribke service so should have known better. we were not listened to on term of deal and was really annoyed that the salesperson added extras .....and still waiting on call to arrange repairs.


  • 17/05/2018

Justin Davies was the salesperson who helped me make the purchase of my new car. He was very professional, helpful and informative. He made the whole experience very positive for me


  • 15/05/2018

I would like to say that the young gentleman Richard who dealt with me was excellent. He was curtious,knowledgeable and nothing was to much trouble, all of the staff were. Richard took the time to explain the various models and helped me tailor the car to my needs. He showed me all off the features on my car on delivery. I will definitely recommend this garage to my friends. Thank you.


  • 07/05/2018

We have always had a good experience with Renault Swansea


  • 07/05/2018

Exemplary


  • 05/05/2018

From start to finish my Dacia experience was excellent. Justin Davies my salesman was superb and made this experience! He was extremely friendly and informative and made us feel welcome and at ease straight away (the perfect way to make people feel to make them want to buy a new car!). Not only this but he made us laugh from the moment we met him to the moment I left with my new car! I am extremely pleased with my car - would recommend to anyone and have already referred two friends who have purchased. Thank you Justin and Dacia!


  • 04/05/2018

Everyone who i dealt with made me feel at ease and not just a number


  • 04/05/2018

Fantastic experience buying a car from Renault Swansea . Kelly and Sean where very friendly and nothing was to much trouble


  • 03/05/2018

I've purchased new cars from various different dealers in the past and this was by far the best .


  • 01/05/2018

The purchase was easy with no pressure to buy. But on collection had to ring for car reg number as i needed to insure. Then once paid was handed keys and paper work, no explanation on features or set up just a very pleasent goodbye and heared nothing since.


  • 30/04/2018

Justin the sales person was very helpful when i went to look at changing my car, although it was a little early to trade mine in for a captur as this was what i wanted, he was so helpful in finding a car that was similar but affordable for me. Both justin and sean who dealt with finance side have been very proffessional and friendly, would definitely ask for these two again. Overall, the staff were friendly at renault swansea.


  • 27/04/2018

The salesman Justin was very helpful, offered excellent advice and we had complete confidence in him.


  • 25/04/2018

This is the second Dacia we have bought because of the welcome and time and patience spent with us when going through from picking what we want to delivery.


  • 21/04/2018

Procedures in place work just fine.


  • 19/04/2018

We went back to Renault having an email from Dacia about a deal that was on and luckily I ask if Kelly Yates was still there and she was so asked good we deal with her cause she gave us good customer service


  • 17/04/2018

Sales assistant Kelly was approachable and keen to make sure we had a deal that met or needs. During handover she went through all of the equipment that was different to our previous vehicle


  • 15/04/2018

I think that the car sales person listened to my requirements and met those very quickly and efficiently and made a special effort to hand over new car by a date I requested due to handing back a lease car by end of the month.


  • 14/04/2018

Justin Davies who was the sales person who helped us from the beginning to the end very satisfied with all the help he gave us


  • 11/04/2018

From the minute i walked into the show room the salesman was extremely helpful so when i change my change my second car i will be straight back to swansea


  • 10/04/2018

Please note my title is Ms - not MR. I returned to Renault Swansea as I have been very pleased with the customer service I have received in the past. Craig Randall has always been an excellent sales representative,knowledgeable about his product, approachable and helpful at all times.


  • 09/04/2018

Great sales staff. Good team. Keep up the good work


  • 09/04/2018

simple quick and easy to do business with. Would recommend


  • 07/04/2018

Satisfied with my purchase experience although the car I originally wanted was not available til May so I had to purchase another vehicle


  • 06/04/2018

Everything went well but there was a lack of contact after the sale regarding delivery date and handover. I had to chase them to arrange collection which was delayed because the was an event on and they were not allowed to handover any cars at this time..... My car was with the dealer for a week before I collected it.


  • 03/04/2018

James who dealt with us was very professional answered all our questions and made it very relaxing and wasn't a typical "sales" environment where we felt pushed at all


  • 31/03/2018

salesman was polite and helpful


  • 29/03/2018

Proffesional helpfull


  • 29/03/2018

A VERY EASY AND PLEASANT EXPERIENCE RIGHT FROM WALKING THROUGH THE DOOR. GREAT SERVICE FROM ALL THE STAFF AND ESPECIALLY CRAIG THE SALESMAN. NOTHING WAS TOO MUCH TROUBLE. ALL OPTIONS VERY CLEARLY EXPLAINED.


  • 29/03/2018

Very helpful, would recommend Renault Swansea to friends and family. Love my new purchase. Thank you.


  • 28/03/2018

Kelly was great , amazing experience and would definitely recommend


  • 27/03/2018

Everyone we dealt with were really friendly and helpful. Made the experience pretty easy compared with previous experience at other companies, would definitely recommend.


  • 26/03/2018

I must say Kelly the sales adviser was excellent with explaining everything .


  • 25/03/2018

Not to happy with service still have the prob with the sencors


  • 24/03/2018

Helped by very professional and pleasant salesman in Justin Davies as were the other staff we met.


  • 24/03/2018

Really happy with the value of the car


  • 23/03/2018

All at dacia were very professional


  • 23/03/2018

I was disappointed with the fact that I would have had to wait 3 months for the colour that I wanted which was unacceptable for me so I picked a colour that had a two week delivery instead. You should be able to keep a couple of cars in the country, of the not so favourite colours, it is only a matter of foresight and planning.


  • 22/03/2018

I have bought a new car every two years for the last 30 years and I have never met a more conscientious, diligent car sales executive than Richard. He is an absolute credit to Renanut & Dacia Swansea.


  • 22/03/2018

No messing about-no sales crap-do what they promise-straightforward to deal with


  • 22/03/2018

i had no pronlems i was so satisfied that this was my second new Dacia from Renault Swansea


  • 22/03/2018

WE found all aspects of the service excellent, especially our salesman who gave me confidence to buy a brand new car. never thought we would be doing this whilst in our sixties!! New lease of life. Brilliant. Thank you and regards from Patricia and Allan Bevan.


  • 22/03/2018

We were completely satisfied about everything except for, the spare wheel not being fitted before we collected the car (despite a lead time of around six weeks), the strange administrative error leading to the wrong 'pack' being fitted and an occasion, when trying to sort this out, someone on the Seervice Desk told me that I had to call back later as she 'didn't have the paperwork'. All of these necessitated the unnecessary investment of additional time and effort on my part. Could do better here!


  • 21/03/2018

Richard Harries. Looked after us from beginning to end. Good and motivated employee. Enjoys his job and makes sure his customers enjoy too


  • 21/03/2018

Happy to recommend dacia


  • 21/03/2018

I was dealt with by Kelly Yeates in Renault Swansea. She was absolutely fantastic. However I was very disappointed with Dacia and their customer service. I was harassed via numerous phone calls regarding my car that I had ordered. Despite refusing their offer they continued to harass me. I spoke to Kelly regarding this issue and she was amazing. Resolved the issue quickly and efficiently. Had it not been for Kelly's warming, helpful and informative nature I would have cancelled my car order and gone elsewhere.


  • 21/03/2018

asdf


  • 21/03/2018

The staff at Renault Swansea were excellent in every aspect. My purchase and delivery of the car was easy, clear, smooth, efficient and pleasurable. The facilities at the dealership were comfortable and welcoming. I would like to thank the staff at Renault Swansea for all aspects of my purchase.


  • 21/03/2018

Excellent service and delivery of my new vehicle, no issues at all.


  • 21/03/2018

I did not buy it from Swansea, I bought it from Renault in Penparc


  • 21/03/2018

The sales lady was very helpful and explained to me what I need to know me and the wife felt relaxed fantastic sales lady Kelly thanks


  • 21/03/2018

Very happy


  • 21/03/2018

Happy


  • 05/03/2018

James who sold us the car was very polite and friendly and explained all aspects of the purchase to us. Both my wife and mself were very happy with the standard of service we received


  • 04/03/2018

The staff are lovely friendly and fun and make the experience effortless


  • 03/03/2018

Found the whole sales process very easy and friedly. Not at all pressurised or any hard sell. Issues with the car were resolved without quibble.


  • 24/02/2018

Very professional, relaxing and welcoming process.


  • 21/02/2018

I had an excellent experience with person who sold me the car an? his knowledge and experience regarding his sales pitch G.M. Slee.


  • 10/02/2018

We feel that the salesman Justin Davies, went over and above what might generally be expected in order to assist us. At no point were we harrassed, we explained exactly what we wanted and how much we wanted to spend and he explained the best deal for us. We looked at other cars in other garages and returned for another test drive the same day and after further clarification on queries we had, we bought the car. We came back today to pick up the spare wheel which was included in the price but was not fitted at delivery as this had to be ordered in (we had bought the showroom model which was picked up a few days later). The booked appointment for the wheel to be fitted somehow did not appear in the booking diary but rather than send us home, or create a fuss, Justin fitted it for us himself there and then. I would also like to say that the young man dealing with the finance (Sean Kirkwood) also explained everything very clearly and in detail. We have never dealt with Renault before but would say that our experience so far is hopefully the start of a long relationship


  • 10/02/2018

As an older person I was very pleased with the time taken to explain everything to me including my test drive and delivery.


  • 10/02/2018

I would like the fact the car is on pcp to be more clear. I would like for it to be possible to sort out collecting the car or sorting out finance, when it is suitable for the customer not when the sales representative is in work. This made it very difficult. Apart from this it was a good service.


  • 10/02/2018

The manager and all the other staff went out of their way to be helpful in every way possible. I could not fault the experience in any way. The car has a couple of minor faults and I have not returned the vehicle yet because I have not had the time as I live 35 miles away from the dealership. I also want to make sure that there are no other issues. I am confident that the `new car niggles` will be sorted when I take it in


  • 09/02/2018

I found Kelly very helpfully and she went that extra mile to get the car tnat I wanted as it wasnt in stock, I got IT within a week. Manager take note give that girl a pay rise and a premotion Totaly happy with the sales experiance .


  • 09/02/2018

Justin was outstanding and made us feel very special as customers. He made us feel very comfortable and answered all our queries fully. We will definately be returning to upgrade with justin in the future.


  • 07/02/2018

Excellent and thorough service by Dacia and particularly from Richard who dealt with my sale ...you have a top quality salesman working for you.


  • 07/02/2018

It's been very good


  • 06/02/2018

Lovely warm welcome


  • 05/02/2018

Excellent service.


  • 01/02/2018

No frills service. we went in wanting a cheap new car and thats what we got sold. no issues.


  • 31/01/2018

The gentleman who sold us the car was very pleasant, polite & professional as was the gentleman who arranged the finance etc.


  • 31/01/2018

very good


  • 30/01/2018

Excellent customer service


  • 27/01/2018

Justin, the sales guy was brilliant. There is only one minor point in that the locking nuts were not fitted to the alloys. I'm going to have to arrange that separately.


  • 27/01/2018

Very friendly, listened and not patronising, very professional. Thank you


  • 25/01/2018

Excellent service throughout,staff well trained and very knowledgeable,I would highly recommend your services


  • 16/01/2018

My sales agent Kelly was spot on with her recommendation for me. She followed up with calls and emails and when I had to change the day of pick Shaun stepped in and gave me all the information I needed. What a fun team to deal with.


  • 16/01/2018

Justin - our sales adviser was very approachable, no pressure selling was applied and he allowed us the time to make the decision to purchase the car. Will be going back to see him in the future!

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

We were given a lot of information


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

Many thanks to Ross


  • Would recommend
  • 25/07/2017

None


  • Would recommend
  • 10/07/2017

I would just like to add,that Mr Neil Jones the sales exec who dealt with all the details of the sale was very helpful and professional and polite.


  • Would recommend
  • 07/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 29/06/2017

[no comment made]


  • Would recommend
  • 07/06/2017

[no comment made]


  • Would recommend
  • 02/06/2017

[no comment made]


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  • 25/05/2017

[no comment made]


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  • 20/05/2017

[no comment made]


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  • 15/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 18/04/2017

Thank you for good experience. Salesman Karl was very professional and very helpful, right man for this job!


  • Wouldn't recommend
  • 12/04/2017

yes within days after i had it,the abs and eps lights come on,plus high pitghed noise


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 07/04/2017

Karl was a fab salesman made me feel comfortable and took care of things that were missing ( car mats and driver side vent damaged ) he sorted it all for me definitely recommend to friends a nfcfamiky thank you x


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

No i would just like to say that Karl the sales man made the whole experience easy and enjoyable and completly stress free could you please thank him for me


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 25/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 13/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Wouldn't recommend
  • 26/01/2017

when will I get car? told it would be in garage 18/1/17 did not come until 24/1/17 after I had called to pick it up.


  • Would recommend
  • 21/01/2017

The service provided by Neil and Dean was excellent. The things I didn't understand were explained clearly and the whole process felt uncomplicated. Thank you Dacia Llansamlet!


  • Would recommend
  • 19/01/2017

I would personally like to thank Wayne for the service I received. From start to finish he was friendly, reassuring and I felt I was in safe hands with my purchase.


  • Would recommend
  • 19/12/2016

[no comment made]


  • Would recommend
  • 16/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

[no comment made]


  • Wouldn't recommend
  • 06/12/2016

Yes where is my car??? I paid my deposit on Sunday 27th November and was told that I could take delivery of it Wednesday 30th November at the latest, it is now December 6th and my car has still not reached the branch and nobody can tell me when it will arrive! I am totally and utterly disappointed with your customer service and communication. I would not use you again nor could I possibly recommend you to anyone else, and I haven't even had the car yet. Should have gone elsewhere, lesson learnt.


  • Would recommend
  • 30/11/2016

[no comment made]


  • Would recommend
  • 30/11/2016

[no comment made]


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

I had visited numerous car sales show rooms that day and quite honestly was frustrated at the whole experience until I bumped into Wayne from your Swansea branch, he was very polite professional he is a asset to your company, look after him as I will one day be offering him a job !


  • Would recommend
  • 07/11/2016

[no comment made]


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 31/10/2016

Wayne was very helpful and approachable. There was a problem with the car after I picked it up & he took time to phone to apologise even though I'd already spoken to his colleague.


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

Your staff were brilliant many thanks.


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 30/09/2016

no sales service was excellent, patient and comprehensive


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Wouldn't recommend
  • 10/09/2016

I purchased the same make and model as I had previously done 3 years ago.


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

Awesome service very happy


  • Would recommend
  • 24/08/2016

Excellent experience very happy with the sale and after sale. Would recommend to others. Thanks Karl.


  • Would recommend
  • 11/08/2016

No, we received great service and very pleased with the car


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 12/07/2016

Salesman very helpful allowing me to look over a Logan Ambiance before taking a test drive in a Logan Laureate and then having a pre-registered model brought over from Cardiff by lorry to prevent extra mileage being put on the clock. Not had the car for a week yet but so far I am very happy with it. My thanks to Ross.


  • Would recommend
  • 09/07/2016

Tom was great help


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 05/06/2016

no


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

No service was superb


  • Would recommend
  • 28/04/2016

Excellent customer care from Ross Meredith and all staff we had contact with.


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

I bought the car ???? over the net and paid cash ???? for it, then had it shipped over to Ireland.


  • Would recommend
  • 12/04/2016

Wayne was very professional throughout the sales process


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

I had excellent service by Wayne and the team in Swansea. Thank you all.


  • Would recommend
  • 24/03/2016

[no comment made]


  • Wouldn't recommend
  • 12/03/2016

Would have recommended you if it had not been for the parking sensors


  • Would recommend
  • 07/03/2016

still waiting for log book wondering when i will receive it


  • Would recommend
  • 07/03/2016

no


  • Would recommend
  • 04/03/2016

[no comment made]


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  • 04/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

No ,great service nice people very good experience


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

a very pleasant experience buying from from your salesman


  • Would recommend
  • 21/01/2016

[no comment made]


  • Would recommend
  • 23/12/2015

Staff are friendly


  • Would recommend
  • 04/12/2015

[no comment made]


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  • 04/11/2015

[no comment made]


  • Would recommend
  • 19/10/2015

[no comment made]


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  • 12/10/2015

[no comment made]


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 10/09/2015

Happy so far. No questions