Dacia Solihull

Switchboard - 0121 4187203

270 Stratford Road Shirley Solihull B90 3AD

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  • 06/08/2018

We knew what we wanted and got it


  • 26/07/2018

Handled professionally - responded to all emails in a timely manner- answered all questions and made no false promises... completely satisfied


  • 16/07/2018

Excellent


  • 13/06/2018

Tim was absolutely brilliant, very knowledgeable and helpful and he kept me informed throughout. We took delivery of our new Duster in under a week which was amazing. Very, very satisfied; great car, great customer service.


  • 12/06/2018

A great service provided by an excellent member of the team in Jay


  • 12/06/2018

I'm sure the experience of car purchasing will be enhanced when the showroom is completed, the staff were coping admirally during the upheavel.


  • 03/06/2018

The seller was great


  • 30/05/2018

This is my 2nd Dacia purchase at this dealership, I still would have liked to have been able to get excited with my purchase but I felt that I was constantly chasing the dealership. The site is a building site and not an easy place to be, very noisy. The salesperson was nice but didn’t keep in contact very much. After my order it all went quiet although I had been told there were 3 of my chosen model in the country. My insurance was due for renewal and I wanted to avoid admin costs, my car was due it’s MOT which I paid for then my new car was then ready before it had expired and a repair cost following a full service was deducted from my trade in at the cost quoted to me as a customer at £188, surely this cost would have been less to you in house? Query why I had to have whole amount deducted?? Not the best experience in feeling valued as a customer really.


  • 29/05/2018

excellent service from mark smith thank you


  • 28/05/2018

My purchase was done via e-mail and was kept up to date with the progress throughout, a very smooth transaction.


  • 10/05/2018

Straight forward, no pressure sell.


  • 07/05/2018

Mark Smith was an excellent ambassador for Renault which is why I returned for fo.r my second Dacia


  • 04/05/2018

Friendly and welcoming, prepared to spend time in providing best deal and arrange for car within my timescales. Only downside was the miserly £15 of petrol put in the tank.


  • 01/05/2018

A pleasurable experience


  • 28/04/2018

Most distressed with the extra (and charged for) spare wheel being of a totally different size to the main wheels. I feel this is not correct. Did query but was told it was not important. I have been advised it could both present driving danger and contradict road safety regulations. Similar to my previous car - I had been told IT WEAS A FULL complete spare BUT it turned out to be just an emergency spare with very limited capabilities. I feel that this is a tad fraudulent on the part of your sales staff.


  • 14/04/2018

Was ok. Nothing to compare it to


  • 10/04/2018

Satisfied with purchase but could not get delivery at the end of march because of bank holliday


  • 09/04/2018

I have been completely satisfied with my purchase of my new car.I have no complaints about the purchase of it and the explanation of the car controls as the salesman explained to me.


  • 09/04/2018

.


  • 07/04/2018

good reception on arrival all friendly , great coffee , good service .


  • 06/04/2018

Overall good experience.


  • 06/04/2018

From the first visit to showroom we were helped in every way, nothing was to much trouble Imran was so patient with us especially as we weren’t sure which model to buy. If we telephoned him at any time he was so obliging,and if he was with another customer he called back as soon as possible.


  • 05/04/2018

I found all the staff friendly helpful and very informative making my visit there a happy experience


  • 04/04/2018

Happy and satisfied


  • 27/03/2018

Imran was easy to work with, he explained everything we needed.


  • 24/03/2018

Excellent service salesman catered for all our needs would highly recommend


  • 23/03/2018

The member of staff that dealt with us was friendly, informative and helpful. It was a pleasure to do business Jay.


  • 23/03/2018

Completely satisfied with purchasing my car from Renault Solihull. Apart from no contact after getting the car.


  • 22/03/2018

from start to finish I was well looked after by the staff at Solihull Renault nothing was to much trouble and they provided excellent service through out


  • 21/03/2018

Friendly staff. The building was under new construction which was not very welcoming which was obviously not the fault of the staff. Im sure once it is complete it will enhance the experience of purchasing a car from there.


  • 21/03/2018

Mark Smith who handled the sale on your behalf was very professional at all times


  • 21/03/2018

My contact was Imran who was excellent throughout, he kept me updated on all aspects of the sale and order, fully explained all details of the car and was quick to support with the sensors issue, he’s also checked on the car since purchase. Dacia was recommended to me by family members who have a Duster and I would recommend the cars and Solihull dealership to anyone


  • 21/03/2018

Excellent service would recommend to all


  • 21/03/2018

Completely satisfied with all aspects of purchase and hand over. Imran Yousuf was very friendly and not pushy, and understood our needs.


  • 21/03/2018

Smooth and efficient

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 17/07/2017

[no comment made]


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 08/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 25/05/2017

Have had very good service from all who looked after us


  • Would recommend
  • 23/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 24/03/2017

Very pleased with the salesman (Jay Mohamed) who was very knowledgeable and did his best to make sure everything was OK with the new car, Well done Renault.


  • Would recommend
  • 22/03/2017

Came up from Sussex,bought cash won't use this garage as so far away except will consider if salesman was still there in years to come.


  • Would recommend
  • 22/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

Please note that I live in Scotland and bought the vehicle from Solihull after sourcing the car via the internet. Steve Betts has been fantastic throughout hence I would recommend. I had already test driven a Duster in Stirling but they were not able to source the spec of vehicle I wanted.


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 18/01/2017

Philip was a great salesman and really easy to deal with. He helped me with exactly what I wanted and answered any questions asked. He was not pushy at all which I know that some sales people can be, very happy and would deal with him again!I did not require a test drive as I had driven one before.


  • Wouldn't recommend
  • 21/12/2016

[no comment made]


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

I was not happy with the staff when I went to collect my car, I was left waiting for 30 minutes while other members of staff could have dealt with me! I would recommend Dacia but to go to another branch.


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 24/08/2016

[no comment made]


  • Would recommend
  • 30/07/2016

no


  • Would recommend
  • 13/07/2016

[no comment made]


  • Would recommend
  • 28/05/2016

Service to now very good,you sent me new rear wheel arch cover and boot cover panel. But as yet I have not received my spare wheel and jack.which would be most appreciated


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

every think works and phill was fantastic we did not want finance or a test drive. well but the hands free on the sat nav is terrible and could you arrange some one to fix it or replace it.


  • Would recommend
  • 20/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

No question - New Car is great - service was good to get another car after one I was to purchase was sold by a Renault Colleague. Salesperson was efficient and professional.


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 28/02/2016

[no comment made]


  • Would recommend
  • 27/02/2016

The customer service was excellent with all information given. The follow up after-sales was also excellent. We were very happy with the process.


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 15/02/2016

No


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 11/02/2016

I found Steven Betts to be the most friendly, professional and efficient (without being pushy) sales orientated person I met during my recent search for a new vehicle. He returned my calls and kept to his word, I was impressed!


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

No - very happy with the service I received


  • Wouldn't recommend
  • 17/01/2016

Did not need a test drive as I bought a Logan Prime two weeks earlier, I was so impressed by the Logan I bought a Sandero Prime for my wife. Also I live about 90 miles from Solihull so not likely to visit again. Great cars - great price - great combination!


  • Would recommend
  • 15/01/2016

Test drive was not required.


  • Would recommend
  • 03/01/2016

[no comment made]


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 27/11/2015

I made it clear from the start that I did not require finance. I am not local to Solihull so will use a local dealer to me for after sales.


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 01/11/2015

First class customer service from Salesman Luke Williams.


  • Would recommend
  • 10/10/2015

Note: only reason finance was not offered was because I said I did not require it.


  • Would recommend
  • 04/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

[no comment made]


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 20/08/2015

early this week I rang the parts department looking for a price on at tyre cradle for my car.I am still waiting for a price,which I do not think that it is very good practice.I dealt with Phillip Coates who was a very good sales person.I would give him ten out of ten.Regards


  • Would recommend
  • 30/06/2015

[no comment made]