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- 07/06/2018
The service was excellent from the time of purchasing the vehicle to the delivery of the vehicle. However, a few issues have arisen that have not been resolved to date. 1) I took delivery of the car on 18.05.2018. I paid extra for the GAP insurance to cover my vehicle for 4 years. When I received the policy document it shows that cover starting on 18.04.2018 - one month before I had even taken possession of the car. I spoke to the dealership about this on 23.05.2018 who stated that they would issue a new policy starting on 18.05.2018. I have still not heard anything. 2) On 18.05.2018 I received an e-mail from Renault stating that I would receive a welcome pack in the post containing the policy and relevant information regarding the purchase of the Renault Service Plan. I have still not received the welcome pack to date. 3) I also purchased a 7 year extended warranty on the vehicle and I have received no documentation about this. 4) I was informed that Dacia covers the vehicle for breakdown by the RAC. The documentation I was given states that certain matters are not covered under the Dacia Assistance Cover but that you are able to contact the RAC and add the extra cover. I contacted that RAC (Dacia Assistance) and they informed me that the Dacia Extra Cover is no longer available and referrred me back to Dacia Customer Services. I contacted Dacia Customer Services who stated that I should contact the RAC to see if they would add on the additional cover required (at my expense). When I contacted the RAC they stated that there are no facilities to add on the extra cover to the Dacia Assistance. Therefore the documentation being given out by the dealerships is incorrect.
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- 30/05/2018
I have purchased about 15 new cars over the past several years and I must say this transaction was the best experience we have ever had partly due to your representative Russell.
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- 25/05/2018
I bought a new car and paid in full i thought a gift on the day or balloons or ribbons on the car would be a great celebration and provide a wow factor for buying a new car....you can stil recify this by sending some flowers...
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- 13/05/2018
Between my husband and myself this is our 4th purchase of a Dacia car, each time we have dealt with Andrew Eaton and each time he has been courteous, extremely helpful and kept in contact prior to and after delivery of our cars.
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- 09/05/2018
We were pleasantly surprised by our experience with Renault Romford. The salesperson Paul was in tune with our needs and answered any questions in a way that we could completely understand. He has also kept in touch by e-mail and phone to make sure everything is ok. Having shopped around with several dealerships I would most highly recommend Renault Romford not only for the vehicles but for their customer care.
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- 07/05/2018
Was completely satisfied
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- 06/05/2018
Regarding my purchase and experience with Renault romford i can not recommend highly enough especially the service we received from our salesman Andrew Eaton.
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- 16/04/2018
I'm satisfied
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- 12/04/2018
there were no problems and the purchase went well.
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- 12/04/2018
The salesperson who delt with me (his name is Andrew ) was very good. He explained everything to me and answered every question I had and he didn't put any pressure on me to buy a car
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- 10/04/2018
I thought the attention we got was very good
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- 02/04/2018
Approachable and welcoming
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- 31/03/2018
All ok Tho i really hate the sat nav It refuses to accept any postcode. Very annoying that i am having to use a 12 yr old tom tom
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- 27/03/2018
Very happy with service. Questions were answered promptly & I was kept informed of progress of order. Russell was friendly & helpful at all times.
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- 26/03/2018
Very happy
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- 21/03/2018
My dad purchased a Dacia Duster a month prior to me. I called on the Wednesday, sorted what i was after in a 4 minute phone call and picked it up on the Friday. Very impressed with the experience and the customer service.
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- 21/03/2018
Paul Hart was a nice chap. Shame the car turned up in the condition it did, which ruined the experience.
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- 21/03/2018
Very straightforward.
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- 21/03/2018
Great service, very helpful.
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- 01/03/2018
we were very pleased how the sell of the car was dealt with and really happy with our new family car.
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- 17/02/2018
It was so good I'm trying to buy another Dacia Duster
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- 16/02/2018
Every thing was as asked wasn?t pressured at all Car was perfect
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- 15/02/2018
cannot fault the salesman who I purchased the car from he was very helpful he explained about service plan which I have taken out which will help when service is due he made you feel very comfortable and at ease when speaking to me he also went into finance details if I need to have finance and overall thought he was a very good salesman.
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- 05/02/2018
The sales representative was easy to talk to and listened to my needs. the buying experience was enjoyable and the after sales care excellent.
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- 04/02/2018
The salesman Russell Hatton was very thorough with everything to do with my new car he took pains to show me the best finance available for me. I dident need a test drive as I had made up my mind to have a sandero before I arrived at the garage and after speaking to him I changed my mind to have an ambience model instead of the basic model.
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- 03/02/2018
Knowledgeable, efficient, friendly service.
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- 02/02/2018
Very happy
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- 29/01/2018
Sales man was very helpful answered all my questions talked me through the finance and explained all the controls.very helpful many thanks
There are no reviews for the services department yet.
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- Would recommend
- 04/09/2017
Great service and great car. The only negative is that I wasn't offered more than 3 years warranty as a standard, whereas I know other Renault (Dacia) Dealerships offered up to 5 years. I was hoping for at least 4 years on the car but was told I would have to pay for it.
- Would recommend
- 25/08/2017
[no comment made]
- Would recommend
- 15/08/2017
[no comment made]
- Would recommend
- 11/08/2017
[no comment made]
- Would recommend
- 07/08/2017
Not introduced to aftersales department because we live in Newmarket
- Would recommend
- 01/07/2017
[no comment made]
- Would recommend
- 15/06/2017
Well done great service all round I will buy my next car from you Paul the salesman kept us in touch from start to finish thanks again. Gary & Kaye
- Would recommend
- 29/05/2017
[no comment made]
- Would recommend
- 09/05/2017
No
- Would recommend
- 24/04/2017
[no comment made]
- Would recommend
- 11/04/2017
We made the purchase online and found the process very easy. Big thanks to Joe Salter for his help.
- Would recommend
- 10/04/2017
The sales personnel were extremely helpful and I did not feel pressurised at any point in the procedure.
- Would recommend
- 09/04/2017
[no comment made]
- Would recommend
- 09/04/2017
[no comment made]
- Would recommend
- 08/04/2017
[no comment made]
- Would recommend
- 21/03/2017
[no comment made]
- Would recommend
- 08/03/2017
Very professional , polite and courteous. Excellent service, I have been and will contiue to be a loyal customer.
- Would recommend
- 05/03/2017
[no comment made]
- Would recommend
- 04/03/2017
Excellent service from start to finish - came before - brought my brother-in-law this time - will come again
- Would recommend
- 02/02/2017
[no comment made]
- Would recommend
- 23/01/2017
No
- Would recommend
- 16/12/2016
[no comment made]
- Would recommend
- 22/11/2016
[no comment made]
- Would recommend
- 21/11/2016
[no comment made]
- Would recommend
- 31/10/2016
[no comment made]
- Would recommend
- 25/10/2016
[no comment made]
- Would recommend
- 17/09/2016
[no comment made]
- Would recommend
- 16/09/2016
No everything was covered in full by Carl Rogan. Our whole experience was a good one, Carl's colleagues were all friendly and helpful.
- Would recommend
- 25/07/2016
[no comment made]
- Would recommend
- 25/07/2016
[no comment made]
- Would recommend
- 15/07/2016
[no comment made]
- Would recommend
- 02/07/2016
[no comment made]
- Would recommend
- 26/06/2016
No. However Jo Salter was a very good salesman and nothing was to much trouble.
- Would recommend
- 22/06/2016
Ian has been very good and I have been recommending both the car and Ian particularly to my friends. I have been nick named james may by several of my friends, but all have been impressed by the value for money you currently offer. I do prefer the finish in the Duster with regards to the door latch and position of electric windows (on the oor instead of in the middle), but I don't like the spare wheel being on the outside on the duster, I much prefer it in the boot as in the stepway. For now this stepway meets my needs and I think is great value, I have found the rear parking sensors beep way too early and there is no visual aid, I would like to see downward facing mirrors on the back as you get on commercial lorries front windscreens these days as I think these would be much better for parking close on reversing.
- Would recommend
- 20/06/2016
[no comment made]
- Would recommend
- 22/05/2016
[no comment made]
- Would recommend
- 16/05/2016
No further questions. Everything was answered thank you
- Would recommend
- 06/04/2016
The first salesman was very poor however Joe was 1st class
- Would recommend
- 24/02/2016
Fantastic customer service
- Would recommend
- 24/02/2016
[no comment made]
- Would recommend
- 17/02/2016
No I got brilliant service from the sales person (Carl) at Romford.
- Would recommend
- 16/02/2016
[no comment made]
- Would recommend
- 29/01/2016
[no comment made]
- Would recommend
- 08/10/2015
The personal video was really helpful in aiding us to buying the vehicle as we live an hour away. It also helped us to find our sales worker.
- Would recommend
- 05/09/2015
[no comment made]
- Would recommend
- 02/07/2015
[no comment made]
