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- 20/11/2018
I found purchasing the car very easy and the salesman who I dealt with (Russell Hatton) was very helpful indeed
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- 11/11/2018
Buying my new Dacia Duster was a great experience and was helped by Andrew at Romford. I enjoyed every minute of it. I am very happy with my new vehicle and I would definitely recommend the experience to others. Thank you!
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- 10/11/2018
Very helpful things clearly explained
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- 09/11/2018
The stepway is very good value and the service I have received so far has been excellent.
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- 06/11/2018
whole experience was made easy by competent and knowing sales staff. The only thing i had an issue with was buying a 'running tyre' seperately. I expected the inflation kit which was originally supposed to equipped would still be included but was told it wasnt after i purchased the vehicle. My own fault i suppose for not clarifying it before parting with my money but feel it should have been pointed out as 100 for a running tyre is expensive enough without losing the inflation kit into the bargain. That was the only problem encountered apart from the aforementioned carpets which were sorted quickly
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- 02/11/2018
Russell Hatton is the best salesman I have ever dealt with. He deserves a mega bonus this Xmas for all his hard work. I teach paycholoyof sales, CRM and business ethics at university and he ticks all the boxes. He is wonderful and complies to all techniques and cares about his customer. Won?t have any other salesman. Coming back for a new car in March for my other daughter.
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- 01/11/2018
Customer diamond Lorraine was extremely friendly and helpful. Always greeted with a smile. Paul the salesman couldn?t do enough for me. He answered all my questions before I even asked them. Very impressed with my whole experience
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- 31/10/2018
Kaine was very helpfull
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- 29/10/2018
Extremely happy with the customer care I received from both Andrew Eaton and Peter Doerr. Everything was clearly explained and they were never 'pushy' regarding extras that could be added to the purchase of my vehicle. I would definately recommend Dacia Romford to my friends and will return again as and when I require a new car. Thank you.
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- 20/10/2018
Great service , always taking care to give good advice and help xxx
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- 15/10/2018
Russell at Renault Romford went above and beyond to support with the purchase and acquisition of my new car, to the point where he went into work on a day off to fix a problem I was having with accessing my new car. I couldn?t have asked for better service. Thank you Russell!
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- Would recommend
- 04/09/2017
Great service and great car. The only negative is that I wasn't offered more than 3 years warranty as a standard, whereas I know other Renault (Dacia) Dealerships offered up to 5 years. I was hoping for at least 4 years on the car but was told I would have to pay for it.
- Would recommend
- 25/08/2017
[no comment made]
- Would recommend
- 15/08/2017
[no comment made]
- Would recommend
- 11/08/2017
[no comment made]
- Would recommend
- 07/08/2017
Not introduced to aftersales department because we live in Newmarket
- Would recommend
- 01/07/2017
[no comment made]
- Would recommend
- 15/06/2017
Well done great service all round I will buy my next car from you Paul the salesman kept us in touch from start to finish thanks again. Gary & Kaye
- Would recommend
- 29/05/2017
[no comment made]
- Would recommend
- 09/05/2017
No
- Would recommend
- 24/04/2017
[no comment made]
- Would recommend
- 11/04/2017
We made the purchase online and found the process very easy. Big thanks to Joe Salter for his help.
- Would recommend
- 10/04/2017
The sales personnel were extremely helpful and I did not feel pressurised at any point in the procedure.
- Would recommend
- 09/04/2017
[no comment made]
- Would recommend
- 09/04/2017
[no comment made]
- Would recommend
- 08/04/2017
[no comment made]
- Would recommend
- 21/03/2017
[no comment made]
- Would recommend
- 08/03/2017
Very professional , polite and courteous. Excellent service, I have been and will contiue to be a loyal customer.
- Would recommend
- 05/03/2017
[no comment made]
- Would recommend
- 04/03/2017
Excellent service from start to finish - came before - brought my brother-in-law this time - will come again
- Would recommend
- 02/02/2017
[no comment made]
- Would recommend
- 23/01/2017
No
- Would recommend
- 16/12/2016
[no comment made]
- Would recommend
- 22/11/2016
[no comment made]
- Would recommend
- 21/11/2016
[no comment made]
- Would recommend
- 31/10/2016
[no comment made]
- Would recommend
- 25/10/2016
[no comment made]
- Would recommend
- 17/09/2016
[no comment made]
- Would recommend
- 16/09/2016
No everything was covered in full by Carl Rogan. Our whole experience was a good one, Carl's colleagues were all friendly and helpful.
- Would recommend
- 25/07/2016
[no comment made]
- Would recommend
- 25/07/2016
[no comment made]
- Would recommend
- 15/07/2016
[no comment made]
- Would recommend
- 02/07/2016
[no comment made]
- Would recommend
- 26/06/2016
No. However Jo Salter was a very good salesman and nothing was to much trouble.
- Would recommend
- 22/06/2016
Ian has been very good and I have been recommending both the car and Ian particularly to my friends. I have been nick named james may by several of my friends, but all have been impressed by the value for money you currently offer. I do prefer the finish in the Duster with regards to the door latch and position of electric windows (on the oor instead of in the middle), but I don't like the spare wheel being on the outside on the duster, I much prefer it in the boot as in the stepway. For now this stepway meets my needs and I think is great value, I have found the rear parking sensors beep way too early and there is no visual aid, I would like to see downward facing mirrors on the back as you get on commercial lorries front windscreens these days as I think these would be much better for parking close on reversing.
- Would recommend
- 20/06/2016
[no comment made]
- Would recommend
- 22/05/2016
[no comment made]
- Would recommend
- 16/05/2016
No further questions. Everything was answered thank you
- Would recommend
- 06/04/2016
The first salesman was very poor however Joe was 1st class
- Would recommend
- 24/02/2016
Fantastic customer service
- Would recommend
- 24/02/2016
[no comment made]
- Would recommend
- 17/02/2016
No I got brilliant service from the sales person (Carl) at Romford.
- Would recommend
- 16/02/2016
[no comment made]
- Would recommend
- 29/01/2016
[no comment made]
- Would recommend
- 08/10/2015
The personal video was really helpful in aiding us to buying the vehicle as we live an hour away. It also helped us to find our sales worker.
- Would recommend
- 05/09/2015
[no comment made]
- Would recommend
- 02/07/2015
[no comment made]
