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- 13/05/2018
Between my husband and myself this is our 4th purchase of a Dacia car, each time we have dealt with Andrew Eaton and each time he has been courteous, extremely helpful and kept in contact prior to and after delivery of our cars.
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- 12/05/2018
Really good service,friendly people
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- 10/05/2018
Very welcoming friendly clean I am very satisfied going back to Renault Romford
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- 09/05/2018
We were pleasantly surprised by our experience with Renault Romford. The salesperson Paul was in tune with our needs and answered any questions in a way that we could completely understand. He has also kept in touch by e-mail and phone to make sure everything is ok. Having shopped around with several dealerships I would most highly recommend Renault Romford not only for the vehicles but for their customer care.
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- 09/05/2018
Great service the car had been cleaned but it looked like it was washed with a year old cloth
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- 09/05/2018
My car was left up on the ramps for a long while when the Service had been completed.<br/>With no explanation.
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- 07/05/2018
Was completely satisfied
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- 06/05/2018
Regarding my purchase and experience with Renault romford i can not recommend highly enough especially the service we received from our salesman Andrew Eaton.
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- 05/05/2018
Brilliant staff in the dealership, Just annoyed the car wasn't washed and cleaned properly, all the arches were still filthy and didnt appear to have been hoovered <br/>Apart from that brilliant service
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- 27/04/2018
Excellent customer care
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- 26/04/2018
Always excellent customer service and efficiency. In the 3 years I have been returning to Renault Romford I have been impressed by the friendly welcoming and efficient service and have not even considered going anywhere else. I will return to where I know and trust. Thank you.
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- 25/04/2018
I have always been impressed by the staffs knowledge in solving problems and how helpful and efficient they are. This trip to Renault Romford was no exception.
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- 16/04/2018
I'm satisfied
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- 16/04/2018
I am still waiting for an issue regarding my boot light missing since I have had the car from new to be resolved.
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- 16/04/2018
A great experience
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- 16/04/2018
Great customer service
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- 14/04/2018
Very good and service was finished quicker than expected which was a pleasant surprise.
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- 13/04/2018
Friendly, professional and had no problems
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- 12/04/2018
The salesperson who delt with me (his name is Andrew ) was very good. He explained everything to me and answered every question I had and he didn't put any pressure on me to buy a car
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- 12/04/2018
there were no problems and the purchase went well.
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- 10/04/2018
Parking the car on site so little room.
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- 10/04/2018
Always pleasant staff. Still having issues with boot lock but can live with it until next time
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- 10/04/2018
I thought the attention we got was very good
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- 09/04/2018
I was more than just pleased with my whole experience I found it 100% positive experience in every way. Big thank you
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- 02/04/2018
Approachable and welcoming
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- 31/03/2018
All ok <br/>Tho i really hate the sat nav<br/>It refuses to accept any postcode. Very annoying that i am having to use a 12 yr old tom tom
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- 31/03/2018
Very satisfied with all the staff in the branch only negative thing was my car was only half washed and wasn’t leatherd off it was very busy that day as the system was on and off so I can understand apart from that never had any problems with all the cars I have had
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- 30/03/2018
Very friendly staff comfortable waiting area. Car was returned clean and tidy. Overall great service.
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- 29/03/2018
Overall satisfied
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- 29/03/2018
Very efficient and nice could not help enough
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- 27/03/2018
I expressed concern re: low coolant levels at drop off and I was offered no explanation as to why they were low despite asking on pick up. I have a friend with the same make and model that had done less miles than me that had normal coolant levels. I feel that if I were a man asking these questions I they may have been taken more seriously.
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- 27/03/2018
Very friendly team....not ,not sure what goes on under the bonnet but very warm and friendly folk to deal with would definitely reccommend :)
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- 27/03/2018
.
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- 27/03/2018
Very happy with service. Questions were answered promptly & I was kept informed of progress of order. Russell was friendly & helpful at all times.
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- 26/03/2018
Very happy
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- 26/03/2018
I have been dealing with Renault Romford for about 20 years and always had a satisfactory job and service.
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- 24/03/2018
The staff were all friendly and I felt comfortable to stay and wait for my vehicle , they did their best to make sure I could have it back to pick my children up for school . I just feel that the lack of apology for the inconvenience through no fault of my own was amiss. I don’t expect a new car to have all the faults
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- 23/03/2018
Excellent customer service. Very friendly staff.
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- 22/03/2018
I wasn't very happy with my car not being cleaned as I had delayed picking it up for them to clean it. However, I wasn't aware the car was to be cleaned in the first place, so when I was told it would be, I was very happy. Then found it hadn't been. So was very disappointed. By this stage it was too late in the day to do anything about it as I needed to get to an appointment.
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- 21/03/2018
Very straightforward.
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- 21/03/2018
Great service, very helpful.
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- 21/03/2018
My dad purchased a Dacia Duster a month prior to me. I called on the Wednesday, sorted what i was after in a 4 minute phone call and picked it up on the Friday. Very impressed with the experience and the customer service.
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- 21/03/2018
Paul Hart was a nice chap.<br/><br/>Shame the car turned up in the condition it did, which ruined the experience.
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- 20/03/2018
Very friendly staff. There was nothing that was too much trouble for them. Enquiries were answered with great knowledge.
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- 19/03/2018
Personal service transparent effective and efficient.
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- 17/03/2018
The parking situation at Romford Renault is pretty bad. I had to park in front of the service department shutters as there was no where to park for the servicing.
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- 15/03/2018
I reached the location on time, there were issues with the parking but someone was there to help and take over the car. I went inside and spoke to Paul French who sold us the car and he offered us a drink while we waited. We decided to go out and wait until contacted when the service was finished. We received by email and sms a link to show the car and to say everything was okay and went to collect the car. I don't know if the car should have been cleaned/washed during service, but it wasn't. Also, there were no issues reported back to us regarding the car, we were told it was all good and no further actions needed.
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- 08/03/2018
Was a pleasent visit all went smooth team on the service help desk were friendly and helpful
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- 08/03/2018
Only issue is that it was very cold in the waiting area.. i realise doors to the workshop are constantly in use but it was a bitterly cold day and i was there for over 2 hours..
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- 07/03/2018
Excellant service
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- 07/03/2018
Good
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- 06/03/2018
service was done quickly, it did seem a little unorganised and people were not happy who were there.
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- 04/03/2018
Dacia had no courtesy cars but hired one for me had to be picked up and taken to their rental place then go back and get dropped off painless though.. dacia are helpful .. and say want yo buy back my car in happy yo have another dacia
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- 01/03/2018
we were very pleased how the sell of the car was dealt with and really happy with our new family car.
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- 27/02/2018
Very friendly and professional
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- 25/02/2018
The staff are friendly and helpful
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- 19/02/2018
Keep up good work
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- 18/02/2018
Good customer service, very quick return.
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- 18/02/2018
These surveys can be somewhat awkward to complete when the reason for my visit was for the annual service of a car, barely one year old and with less than 6,000 miles on the clock. <br/><br/>As for my score regarding recommending Dacia as a service centre option for friends and relatives, I would struggle to do this as I have had little experience of taking a car to a recognised dealership for servicing let alone any technical issues. I have tended to prefer to go to non-dealership service centres and people that I know for servicing matters and technical issues which I have found to be, on average, cheaper than a dealership.
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- 17/02/2018
It was so good I'm trying to buy another Dacia Duster
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- 16/02/2018
Every thing was as asked wasn’t pressured at all Car was perfect
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- 15/02/2018
cannot fault the salesman who I purchased the car from he was very helpful he explained about <br/>service plan which I have taken out which will help when service is due he made you feel very<br/>comfortable and at ease when speaking to me he also went into finance details if I need to <br/>have finance and overall thought he was a very good salesman.
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- 15/02/2018
They kept me informed prior to the service i liked the video of the service points
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- 12/02/2018
very happy
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- 10/02/2018
.
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- 05/02/2018
The sales representative was easy to talk to and listened to my needs. the buying experience<br/>was enjoyable and the after sales care excellent.
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- 04/02/2018
The salesman Russell Hatton was very thorough with everything to do with my new car he took pains to<br/>show me the best finance available for me. I dident<br/>need a test drive as I had made up my mind to have<br/>a sandero before I arrived at the garage and after<br/>speaking to him I changed my mind to have an ambience<br/>model instead of the basic model.
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- 03/02/2018
Knowledgeable, efficient, friendly service.
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- 02/02/2018
Very happy
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- 29/01/2018
Sales man was very helpful answered all my questions talked me through the finance and explained all the controls.very helpful many thanks
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- 29/01/2018
I found all the staff very friendly and helpful. The work was carried out very well and by the time I enjoyed a nice cup of tea, read a newspaper and had a chat chat with the service receptionist and another female customer the time I waited passed quickly. Couldn’t find fault with anything.
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- 29/01/2018
Very satisfied with the service and the quality of staff within the dealership
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- 26/01/2018
From the team member helping with car parking, to the friendly welcome on entering the office and level o of customer service delivered by Paul on the service desk I can say nothing other than well done to all.
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- 25/01/2018
My husband took my vehicle for 1st service. It's a shame all Dacia dealers are not as professional as this dealership. Terri the receptionist in the service department was extremely helpful
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- 22/01/2018
Very friendly and warm persons, explicit and transparent services. Definetely I'll recommend to my friends!
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- 12/01/2018
Paul French, the Adviser was brilliant. Welcomed me excellently, kept me up to date throughout and then rang after to find out if I was happy. Excellent service.
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- 11/01/2018
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- 11/01/2018
Andre Heaton was very helpful and answered my questions very professionaly.
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- 08/01/2018
Highly experienced staff.
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- 03/01/2018
very helpful especially the pick up and drop off service from my place of work.first class service.Thank you.
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- 29/12/2017
very good service
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- 26/12/2017
Very satisfied - only grouse is that ignition has no light, making it hard to find in dark
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- 23/12/2017
Smooth service no issues welcoming would recommend
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- 22/12/2017
.
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- 18/12/2017
N
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- 15/12/2017
Brilliantly timing and service <br/>Just improve on your cleaning the vehicle inside please
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- 15/12/2017
all ok
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- 11/12/2017
Customer service standard delivered to a high standard from the team. In particulare Terry-Ann and Paul on the service desk.
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- 11/12/2017
Brilliant salesman
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- 07/12/2017
Sales person was not pushy,all round good experience
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- 07/12/2017
Polite<br/>Well explained<br/>No problems
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- 05/12/2017
As regards the service, this was carried out fine. However I ask that a rattle be investigated and was told it was fixed. It was not. Still rattling
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- 04/12/2017
lllll
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- 02/12/2017
The parking is the worst in this dealership
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- 02/12/2017
Lovely friendly staff who take time to offer you a coffee and have a chat whilst sorting your car out.. perfect
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- 01/12/2017
Very helpful and friendly.
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- 27/11/2017
Cheap service overall!Even the fuel was not enough to get home!Tre miles after Romford the dashboard start blinking showing me that I am on reserve fuel!<br/>Sorry for that but I came from Colchester to Romford !
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- 27/11/2017
Everyone was very helpful and the problem was fixed very quickly
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- 25/11/2017
A little waiting for a clean courtesy car and probably should have 2 people at the desk at all time.
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- 21/11/2017
I have been unable to fault Renault Romford from the time I purchased my vehicle onwards. I feel confident that I am being dealt with to the highest standards.
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- 21/11/2017
No problem at all
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- 20/11/2017
.
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- 17/11/2017
Have always found the staff I have dealt with really helpful and accommodating. Would recommend them in future.
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- 16/11/2017
I was very pleased with my visit at Dacia Romford
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- 14/11/2017
It was all clear and easy. Paul French helped me with the substitute car, I received a call when mine was ready and collected it. Nothing but a pleasure.
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- 13/11/2017
Helpful and friendly.
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- 13/11/2017
Very good experience
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- 13/11/2017
Fantastic service
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- 06/11/2017
Friendly service.. listened to my issues and solved my problems.. excellent
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- 30/10/2017
Good job on my car. The service carry out on my car was good and on time. Thank you.
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- 26/10/2017
All pretty painless.
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- 26/10/2017
I have had no problems with Renault Romford the staff are very helpful and I am very satisfied overall.
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- 24/10/2017
I was given an appointment that was convenient for me and the communication with Renault Romford was really good as usual.
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- 18/10/2017
Trouble free visit. Staff welcoming as always.
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- 16/10/2017
Need to write down what the customer says
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- 12/10/2017
All went smoothly staff are brilliant
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- 12/10/2017
very good
There are no reviews for the services department yet.
- Sort reviews by:
- Would recommend
- 04/09/2017
Great service and great car. The only negative is that I wasn't offered more than 3 years warranty as a standard, whereas I know other Renault (Dacia) Dealerships offered up to 5 years. I was hoping for at least 4 years on the car but was told I would have to pay for it.
- Would recommend
- 25/08/2017
[no comment made]
- Would recommend
- 15/08/2017
[no comment made]
- Would recommend
- 11/08/2017
[no comment made]
- Would recommend
- 07/08/2017
Not introduced to aftersales department because we live in Newmarket
- Would recommend
- 01/07/2017
[no comment made]
- Would recommend
- 15/06/2017
Well done great service all round I will buy my next car from you Paul the salesman kept us in touch from start to finish thanks again. Gary & Kaye
- Would recommend
- 29/05/2017
[no comment made]
- Would recommend
- 09/05/2017
No
- Would recommend
- 24/04/2017
[no comment made]
- Would recommend
- 11/04/2017
We made the purchase online and found the process very easy. Big thanks to Joe Salter for his help.
- Would recommend
- 10/04/2017
The sales personnel were extremely helpful and I did not feel pressurised at any point in the procedure.
- Would recommend
- 09/04/2017
[no comment made]
- Would recommend
- 09/04/2017
[no comment made]
- Would recommend
- 08/04/2017
[no comment made]
- Would recommend
- 21/03/2017
[no comment made]
- Would recommend
- 08/03/2017
Very professional , polite and courteous. Excellent service, I have been and will contiue to be a loyal customer.
- Would recommend
- 05/03/2017
[no comment made]
- Would recommend
- 04/03/2017
Excellent service from start to finish - came before - brought my brother-in-law this time - will come again
- Would recommend
- 02/02/2017
[no comment made]
- Would recommend
- 23/01/2017
No
- Would recommend
- 16/12/2016
[no comment made]
- Would recommend
- 22/11/2016
[no comment made]
- Would recommend
- 21/11/2016
[no comment made]
- Would recommend
- 31/10/2016
[no comment made]
- Would recommend
- 25/10/2016
[no comment made]
- Would recommend
- 17/09/2016
[no comment made]
- Would recommend
- 16/09/2016
No everything was covered in full by Carl Rogan. Our whole experience was a good one, Carl's colleagues were all friendly and helpful.
- Would recommend
- 25/07/2016
[no comment made]
- Would recommend
- 25/07/2016
[no comment made]
- Would recommend
- 15/07/2016
[no comment made]
- Would recommend
- 02/07/2016
[no comment made]
- Would recommend
- 26/06/2016
No. However Jo Salter was a very good salesman and nothing was to much trouble.
- Would recommend
- 22/06/2016
Ian has been very good and I have been recommending both the car and Ian particularly to my friends. I have been nick named james may by several of my friends, but all have been impressed by the value for money you currently offer. I do prefer the finish in the Duster with regards to the door latch and position of electric windows (on the oor instead of in the middle), but I don't like the spare wheel being on the outside on the duster, I much prefer it in the boot as in the stepway. For now this stepway meets my needs and I think is great value, I have found the rear parking sensors beep way too early and there is no visual aid, I would like to see downward facing mirrors on the back as you get on commercial lorries front windscreens these days as I think these would be much better for parking close on reversing.
- Would recommend
- 20/06/2016
[no comment made]
- Would recommend
- 22/05/2016
[no comment made]
- Would recommend
- 16/05/2016
No further questions. Everything was answered thank you
- Would recommend
- 06/04/2016
The first salesman was very poor however Joe was 1st class
- Would recommend
- 24/02/2016
Fantastic customer service
- Would recommend
- 24/02/2016
[no comment made]
- Would recommend
- 17/02/2016
No I got brilliant service from the sales person (Carl) at Romford.
- Would recommend
- 16/02/2016
[no comment made]
- Would recommend
- 29/01/2016
[no comment made]
- Would recommend
- 08/10/2015
The personal video was really helpful in aiding us to buying the vehicle as we live an hour away. It also helped us to find our sales worker.
- Would recommend
- 05/09/2015
[no comment made]
- Would recommend
- 02/07/2015
[no comment made]
