Dacia Orpington

Switchboard - 01689 473574

1 Crofton Road Orpington BR6 8AB

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  • 12/07/2018

your service should provide the installations of updates for the satnav, all the reasons given do not give a satisfaction feeling particularly when I even offered to pay for it. The salesman was very pleasant, however he did say that the satnav covered Europe and I had to show him that it did not, to add insult to injury when I went on your website it showed some free software for Europe however it was not available when using the tool for downloading. The day after the delivery, we noticed that we had not been supplied with an invoice, when ringing the salesman, we had to describe him as he had not given us his card, he first said he had done so, when we insisted, he checked his file and found our invoice ! we had to go back to the garage to collected it. A few days later, we had 3 passengers in the car and could not find the rear seat belts anchor points, we did find them but it was a strenuous moment at a time we expected to be on the road, this shows that the car had not be properly prepared. I have been a Renault customer all my life and in Orpington for more than 25 years, this note is to help improve as it is not a formal complaint. If I feel it is worth complaining, I address the management of the garage in person.


  • 25/06/2018

Service was fine, would help to be kept informed regarding delivery of car, progress updates.


  • 20/06/2018

I appreciated the assistance provided thank very much


  • 12/06/2018

Initially i was told wrong information by a young sales man, ordered the car etc. later found out the car didn't have everything i thought but the young man was no longer with the company the new sales man was very helpful but without a further 4 month wait couldn't resolve the issue. Was disappointed but with the original salesman not the service afterwards although issue not really resolved.


  • 29/05/2018

Very professional and friendly. Thank you


  • 22/05/2018

Good,Tim was friendly and helpful,he also listened to what I wanted.


  • 22/05/2018

Love my new car


  • 21/05/2018

Max Wilson, was a honest,realistic and realiable agent who I would recommend.


  • 14/05/2018

lack of communication


  • 10/05/2018

The sales person (Max) was absolutely brilliant. Fantastic customer service skills, very personable, efficient at keeping in touch and following up, handover was informative and detailed. Given I live in Cambridgeshire and purchased my car from Orpington rather than locally, I think that says it all. He's a star and a great ambassador for Renault/Dacia.


  • 09/05/2018

i was shown a vehicle " thats similar to yours".he did'nt explain what equipement would be on "my" car so was dissapointed when i got it and for a 16sce its very under powerd


  • 03/05/2018

The sales man was very help full and polite, i am very satisfied with the delivery of my new car. i hope this service will be carried to after sale services, for this many thanks


  • 12/04/2018

Very good and very helpful


  • 11/04/2018

Tim was very good when I came in first was meet by Jamie if it was not for Tim we would not of bought the car. Tim renewed the faith in Dacia


  • 09/04/2018

I have a personalised number plate and it was a real palaver for me to get it changed over. The last time I bought a new Dacia, the garage did the entire swap for me and handled all the relevant DVLA paperwork. I don't know if this has changed between 2013 when I bought my last new Dacia and this time but this time was a bit of a nuisance.


  • 02/04/2018

All in all I am a very satisfied customer. The sales exec. couln't have been more helpful. All my family are delighted with the car.


  • 30/03/2018

When I first went to the showroom to look and maybe purchase a vehicle, after waiting for half an hour I had not been seen by a salesperson. I made an appointment for a later date and was satisfied with the service received.


  • 29/03/2018

It is my second purchase from this garage. Nice friendly environment, coffee,convenient appointment times that suit the client, friendly designated sales person. Very good value for money!! Shen is in tune with his clients' needs and made the whole transaction easy and painless ! Very positive experience


  • 23/03/2018

Very efficient service was provided. Very customer orientated, well done Max!


  • 21/03/2018

Excellent service from start to finish


  • 09/02/2018

This is my second Dacia car and from when I was called by my dealer to the delivery, it's been fast and efficient and also very professional. My dealer was friendly, warm and easy to talk to. I would definitely order Dacia or Renault products at Orpington.


  • 08/02/2018

smooth fast and easy


  • 07/02/2018

Overall good service


  • 30/01/2018

Only problem was (partly my fault for not checking). Wasn't told spare wheel was an extra I assumed it would be standard and feel more comfortable with a spare. Overall salesman very good


  • 29/01/2018

Tim was great


  • 17/01/2018

The car is a lot better


  • 16/01/2018

Overall the experience was friendly, instilled me with a confidence in the product. I would certainly recommend Renault Orpington to any thinking of buying a new car.

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 09/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

none


  • Would recommend
  • 02/08/2017

warranty states vehicle purchase price of 6406 but purchase price was 6675


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

No.Finance was not needed as paid upfront. Davis was very very helpful


  • Would recommend
  • 12/07/2017

[no comment made]


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  • 20/06/2017

[no comment made]


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  • 07/06/2017

[no comment made]


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  • 27/05/2017

[no comment made]


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  • 05/05/2017

[no comment made]


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  • 10/04/2017

[no comment made]


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  • 04/04/2017

[no comment made]


  • Would recommend
  • 28/03/2017

none at the moment. I have come to have a professional, friendly and approachable customer relationship with Martin(sales Rep) at your branch. .I feel , I can call him at any time if I have query with my car.


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 22/02/2017

The experience was good and fair. I found the salesman whom I dealt with to be genuine, friendly and courteous.


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 07/11/2016

Rob Allum your sales rep was very informative and was not pushy which I thought was great. At the end he got the sale and would recommend him if you gave an employee of the month award. He kept me intformed on the car and when it would be ready and when I came in it was. More than what I can say when my wife got a car from your Maidstone dealership. If you need anymore information please contact me


  • Would recommend
  • 01/11/2016

No


  • Would recommend
  • 01/09/2016

We had a great experience purchasing from you. Car salesmen are often pushy but we received nothing but friendly, helpful service. I've already recommended your branch to others looking to buy a new car. Thank you for the positive experience.


  • Would recommend
  • 13/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


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  • 16/06/2016

No, excellent service


  • Would recommend
  • 25/05/2016

[no comment made]


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  • 22/05/2016

[no comment made]


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  • 13/05/2016

[no comment made]


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  • 13/05/2016

[no comment made]


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  • 14/04/2016

[no comment made]


  • Wouldn't recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 27/01/2016

When my car was handed over to me .No body notice that the car had different colour door handle on both sides of the car .one side was red and the other was black .now it's taking time to get it sorted so not very happy .


  • Would recommend
  • 04/12/2015

Helpful and friendly staff and easy process, cars great and so far no hiccups.


  • Would recommend
  • 12/08/2015

[no comment made]


  • Would recommend
  • 20/07/2015

[no comment made]