Dacia Manchester

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Trinity Way Manchester M3 7FT

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  • 27/09/2018

Renault Manchester-Salford have been fine although having a problem with a brand new car does not fill me with confidence! My issues and dissatisfaction are with Dacia Assist.


  • 24/09/2018

Salesman Ben was excellent, really helpful in explaining everything and going that extra mile.


  • 24/09/2018

Really great David really friendly and helpful


  • 24/09/2018

A great experience all round. Really great friendly service nothing too much trouble. We were kept informed every step of the way. Our new Duster was worth waiting for and we look forward to taking delivery of our next Duster in three years time. Well done Dacia Salford.


  • 17/09/2018

Kyle, our salesman made our experience so very easy, nothing was too much trouble, this was my second purchase of the Stepway and both times I have been impressed with Renault Manchester-Salford


  • 17/09/2018

Really great service and very pleased with my new car


  • 17/09/2018

I was unsatisfied with part of the sales process. I went into the dealership and received a quote on a piece of paper. I called over the phone to say I wanted to proceed and asked for the documents to be sent through. I received a new vehicle order form via email and waited for around a week to receive the terms and conditions of the finance agreement, which I expected to receive for my review before confirming I would be going ahead with the purchase the vehicle. Around a week later I called to chase up the finance T&Cs and found out that the vehicle had already been ordered, despite me not having signed the new vehicle order form. This was slightly annoying because I had a question mark about the vehicle. When purchasing the vehicle I wasn't given a full breakdown of the costs associated with the vehicle. The salesperson explained he'd found a vehicle which 'came with' a spare wheel, however, when I received the order form I saw that I was being charged extra for the spare wheel. Had I known this I'd have requested one without a spare wheel. I was also told my car 'came with' a year's road tax, again I see I paid for that upfront where I expect I could have paid for it monthly rather than adding it to my finance package. I found these elements to be frustrating, but as they'd already carried out a finance check without me seeing the T&Cs for the finance agreement, I felt obligated to carry on. Mostly because I wanted to buy the car and didn't want to hold the process up any longer than I felt it had already been held up. Generally, there was a lack of explanation about the process of buying a new car. If all the steps had been communicated with me beforehand I would have felt more comfortable. Also, I felt I had to chase the dealership to get an understanding of what was going on. Finally, I would prefer to receive the T&Cs in advance rather than being sat in a small office and asked to sign a digital version. Whilst I felt confident I had a good overview of the contents of the finance agreement I still don't feel confident I understand all the details. There are certain things I'm still not aware of - such as when the first service should take place.


  • 13/09/2018

Salesperson a1 but car not ready on pickup no carpet had to go back. Also, a problem with paint had the car on order for 2 months plenty of time to ensure the car was ready for delivery. I believe the fault on the paintwork had been penned )scratch cover) in an attempt to fool us into not seeing the fault. Salesman let down by delivery personnel

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 02/09/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 04/07/2017

no


  • Would recommend
  • 29/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

No


  • Would recommend
  • 21/04/2017

Whilst I am pleased overall with the way I was dealt with I was a little disappointed with the delay between deciding to buy the vehicle and actually receiving it. Any communication about the progress was always instigated by myself. Further to this delay when we arrived to collect the vehicle we were kept waiting for almost two hours as the registration document could not be found. We were finally informed that a new document would have to be applied for.


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 11/01/2017

[no comment made]


  • Would recommend
  • 27/12/2016

Brilliant car for at a great price even second hand. Hopefully one day I can afford a new one! Thanks for giving us something which is such great value for money!


  • Wouldn't recommend
  • 16/12/2016

I wish to make a complaint regarding incorrect information given to us regarding european roadside assistance and pdi before delivery.


  • Would recommend
  • 14/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 22/11/2016

Simon was brilliant and clearly knows the product well. A big thank you to him. I came to Manchester because local dealerships (I live near Nottingham) Failed on all counts. Communication was poor at best and the product was seemingly unobtainable. So well done Manchester!!!


  • Would recommend
  • 13/11/2016

[no comment made]


  • Would recommend
  • 28/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 25/09/2016

Absolutely perfect service. Extremely satisfied.


  • Would recommend
  • 07/09/2016

I wasn't offered Finance because I didn't want it. My experience was a remarkably easy and smooth one. Nigel Davies enabled this with a personable manner and great people skills; and placed no pressure on myself...though I already knew what I wanted but all the same, no pressure In making my decision. Thanks again for a great service and for selling me the right car :-)


  • Wouldn't recommend
  • 03/08/2016

I was quite disappointed that Mr Nick Mulrooney did not reply to my email in which I posed questions regarding five items that I required clarification on. Nick was my first contact with Dacia Manchester by phone and was kind enough to email me a video of the Dacia that I bought. Nick did try to contact me after the sale date by phone but I was out - he should have followed this up with another call to me - this did not happen. Nick was unavailable on the day of the I bought the car. Would I recommend a friend to you - my asnswer was NO but more like a 50 - 50 reply due to my email question not being answered. Apart from email problem and non follow up phone call everything else with the car seems to be fine. Aftersales department were not required as I live in Glasgow - this why I put a NO to this question Thanks Donald Adie


  • Would recommend
  • 02/08/2016

I would like to say all through the excellent service I received I am very happy with my new car thank you.


  • Wouldn't recommend
  • 31/07/2016

I will nether use you again for a new car


  • Would recommend
  • 23/07/2016

Other than the wing mirrors are not electric. Very pleased with are purchase


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 05/05/2016

is there a specific booklet for the stepway?the book that came with the car refers to a sandero and logan.Also is there a seperate book for the multimedia player?


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 01/05/2016

Dacia manchester i recommend to anyone i had no problems at all matt scofield keep me informed all the way even emailed me a personal video of the car i purchased with regards to finance i Prefered to buy outright no interest charges. Anymore vehicles i buy in the future will be from Dacia Manchester please say Thankyou to Matt for me car is superb and i may even get some of my friends to buy one from manchester i have given them a test drive of mine and they love it.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

No pleased with service provided.


  • Wouldn't recommend
  • 13/04/2016

Customer service very poor. Very poor communication and it was me always chasing an update. Delivery of car was three weeks later than advised (may not have ordered had I known the full picture.) Sales manager was the only person I dealt with who I would deal with again. Everything seemed too much trouble for anybody else.


  • Wouldn't recommend
  • 08/04/2016

I think your customer service is very poor. Your staff were rude and not very helpful, until I paid my deposit. Then they were all smiles. I saw the red car Wednesday evening. I asked for a brochure and some information. 9 am the next morning I rang and said I was interested in the car and could I take it for a test drive at 5pm that afternoon with my wife. When I got there I was told that they had forgot I was coming and sold the car. As you can imagine I was not very happy. They said don't worry they had a blue one as well.so i looked at that one. I pointed out the second 1 didn't have a spare wheel like the first had. being a driving instructor I need one. So I asked if they would provide one and was rudely told it wasn't there decision. I told him to ask as he had sold the car I originally wanted. He checked and eventually said yes so I paid the deposit and asked if I could pick it up 3 weeks later. All agreed. When I went to pick it up there was still no spare wheel, it hadn't been delivered, and as I drove the car away I noticed the rear windscreen wiper was missing, so they took 1 off another car. (Surely that should have been picked up when they do all the pre sale checks). I then asked that when i came back to pick the wheel and jack up, could I buy some matts for it, he said yes he would have them ready. A week and a half later the wheel arrived, (a month after I ordered it) when I picked it up nick wasn't there and neither were the matts. Another guy gave me the wheel and noticed the jack was the wrong one. It didn't clip into its place in the car and he suggested I stuff it in the spare wheel instead. I asked for the matts to again be rudely told to wait for Nick to come back from sainsburys. So I just walked out and went to stores a bought some. 1) they should of kept the red car for me 2) they all need a lesson in customer service 3) the spare wheel shouldn't have taken a month to come 4) the windscreen wiper should have been spotted. 5) they should have offered to get the right jack 6) the matts should have been there. So no I'm not happy with the service I got. Regards Dave Wray


  • Wouldn't recommend
  • 08/04/2016

I think your customer service is very poor. Your staff were rude and not very helpful, until I paid my deposit. Then they were all smiles. I saw the red car Wednesday evening. I asked for a brochure and some information. 9 am the next morning I rang and said I was interested in the car and could I take it for a test drive at 5pm that afternoon with my wife. When I got there I was told that they had forgot I was coming and sold the car. As you can imagine I was not very happy. They said don't worry they had a blue one as well.so i looked at that one. I pointed out the second 1 didn't have a spare wheel like the first had. being a driving instructor I need one. So I asked if they would provide one and was rudely told it wasn't there decision. I told him to ask as he had sold the car I originally wanted. He checked and eventually said yes so I paid the deposit and asked if I could pick it up 3 weeks later. All agreed. When I went to pick it up there was still no spare wheel, it hadn't been delivered, and as I drove the car away I noticed the rear windscreen wiper was missing, so they took 1 off another car. (Surely that should have been picked up when they do all the pre sale checks). I then asked that when i came back to pick the wheel and jack up, could I buy some matts for it, he said yes he would have them ready. A week and a half later the wheel arrived, (a month after I ordered it) when I picked it up nick wasn't there and neither were the matts. Another guy gave me the wheel and noticed the jack was the wrong one. It didn't clip into its place in the car and he suggested I stuff it in the spare wheel instead. I asked for the matts to again be rudely told to wait for Nick to come back from sainsburys. So I just walked out and went to stores a bought some. 1) they should of kept the red car for me 2) they all need a lesson in customer service 3) the spare wheel shouldn't have taken a month to come 4) the windscreen wiper should have been spotted. 5) they should have offered to get the right jack 6) the matts should have been there.


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

No


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

With reference to the two no answers (1) I had already told sales that it would be cash sale. (2)Already talked about going to local Renault dealer 10 mis away from home.


  • Would recommend
  • 28/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

I like to have a spare wheel for my car instead of an inflation kit and so went ahead and bought 16" wheel and tyre as this is what is on my car. I then found that the wheel will not fit in the wheel well as it will only take a 15" wheel. why sell this model with two different wheel sizes when only one will fit in the boot. I now have lost half of my boot space and will have to buy a roof box.


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 23/02/2016

[no comment made]


  • Would recommend
  • 23/02/2016

The car was bought cash as a present for my son who does not live in the area where the car was bought so most of the above is not relevant.


  • Wouldn't recommend
  • 20/02/2016


  • Would recommend
  • 10/02/2016

I've had my px car for 10yrs and secondhand cars for many years which have all served me well. I had never heard of a Dacia until September 2015 when it was the hire car issued at the airport in Ireland where we went for a week's holiday. I was pleasantly surprised and very happy with the look and handling of the car during that week. I had no intention of buying a new car but my MOT was due and although my Hyundai Coupe was old, it was a great runner but I thought at 17yrs old it was probably on 'borrowed time'. I decided to browse Autotrader having no idea what I was looking for but remembered the Dacia when I saw it in the dropdown list, I did some research and within a week I had decided to take a test drive and then I found the car I bought in Renault Retail Manchester. Simon who dealt with me over phone and email sent me a video of the car and was extremely helpful and reassuring, so much so that I drove from London to Manchester the next day and purchased it! Unbelievable I couldn't believe that buying a new car could be so simple and painless!! Thank you


  • Wouldn't recommend
  • 10/02/2016

Unfair part exchange valuation


  • Would recommend
  • 10/02/2016

Excellent service all round


  • Would recommend
  • 09/02/2016

Very prompt and courteous service car seen online Thursday bought and delivered by the following Wednesday very satisfied


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 23/01/2016

[no comment made]


  • Would recommend
  • 21/01/2016

No diesel Sandero to test. Need to give servicing details and prices information, please send me some. We chose the car and phoned to order, so no real sales required for us. Please send through service information - thank you.


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 30/12/2015

Does or vehicle come with breakdown cover for the rest of the warranty ?


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 10/12/2015

I notified that I had test drive in Nottingham so it was clear that no needs in test drive


  • Would recommend
  • 30/10/2015

I was very happy with the service from Michelle. I said originally I was a cash buyer, I'd already had a test drive elsewhere, and the Manchester aftersales department isn't very relevant to me as I live in Oxfordshire.


  • Would recommend
  • 30/10/2015

Michelle Janssen was fantastic and I can recommend her without question. In less than 6 hours from my initial conversation with her, she had reserved the vehicle, arranged the finance according to my needs, added in extra's I desired, and we had completed the purchase. I arrived at the branch to pick up the car and everything was ready to go! She was professional and personable, which is a stark comparison with many other dealers I have been to; and is a true credit to the company.


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 28/09/2015

Whilst I answered 'No' it is because I had already test driven the model I purchased nearer home, will be dealing with a more local branch for after sales and explained that it would not be a finances purchase. Everyone at Mancheater was polite and professional :)


  • Would recommend
  • 21/09/2015

NO


  • Would recommend
  • 12/09/2015

No


  • Would recommend
  • 05/09/2015

I came from Glasgow to purchase the car. I did test drive the Stepway in Glasgow. I purchased the car in Manchester because it was cheaper. I found the salesman very helpful and would not hesitate to purchase my next car from Dacia Manchester.


  • Would recommend
  • 01/09/2015

Had a really good experience with Renault Manchester, very helpful.After having dreadful customer service at Liverpool and Chester, very nearly bought another maker. Would like radio code as can't find it anywhere in my paperwork.


  • Would recommend
  • 31/08/2015

None of these were relevant in my case as I made it clear from the start that's was a cash purchase and I live too far away to visit or commit to an ongoing relationship.


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

[no comment made]


  • Would recommend
  • 23/08/2015

GREAT CAR,FAULTLESS DRIVE TO THE SOUTH OF FRANCE IN IT THE DAY I PICKED IT UP.


  • Would recommend
  • 18/08/2015

The 'no' answers are due to everything being arranged satisfactorily over the phone due to me living in Glasgow.