Dacia London West

Switchboard - 020 31999266

Concord Road Western Avenue London W3 0RZ

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  • 10/11/2018

Very pleased with purchase process at the dealership - sales staff very friendly and helpful. Less satisfied with the fact that we are having to wait nearly 2 weeks to return car for repair to heating/aircon system on a new car.


  • 09/11/2018

Great service


  • 05/11/2018

Shyral Faisal my salesman was very helpful and attentive, he was always available when i rang wit any questions , he made my purchase special, he made me feel important.


  • 05/11/2018

Paul Evans was fantastic We?re both extremely happy with Renault west London and with our new sandero stepway

There are no reviews for the services department yet.
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  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 23/08/2017

No thank you


  • Wouldn't recommend
  • 31/07/2017

Overall very poor service. I only bought the car because no one else had one within a reasonable distance.


  • Wouldn't recommend
  • 06/07/2017

The salesperson was excellent as everything was done by phone and he was very efficient, however when i sent a driver to pick up my vehicle first they could not find it then it had not been valeted and when it was finally ready, three hours later it was obvious it had been a rush job, nowhere near what was expected the boot was dirty and the seats were wet to sit on in fact he drove to North Wales sitting on papers, if i was nearer to you i would have sent it back, so all in all very disappointed after such a good start.


  • Wouldn't recommend
  • 11/04/2017

Still waiting for £3105 balance from the finance dept. Shocking the way they make you wait. Really poor, would not use again


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 15/01/2017

I was very happy with the sales service that I was given by Yasin. I felt he was very knowledgeable and personable, making the decision to buy much more comfortable.


  • Would recommend
  • 08/01/2017

[no comment made]


  • Wouldn't recommend
  • 21/12/2016

I was promised sufficient fuel in the car to get me home to Carmarthenshire, West Wales. But on leaving your dealership and joining the motorway the yellow fuel low warning light came on. I have communicated with Chris Beasley about this problem including sending receipts to be reimbursed but this matter is still not resolved. I consider the customer service to be well below what I would expect. In effect since taking delivery of the vehicle I feel as if I am being ignored in the hope that I will 'go away' as my request is too challenging to resolve.


  • Would recommend
  • 26/11/2016

I would really like a manual for the car. I was sent an online sandero one , but its not for my car which is a sandero stepway laurette also a manual for the media center would be beneficial


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 26/06/2016

Because we are not local


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 12/01/2016

the vehicle is seriously suffering from internal condensation first thing in the morning. Front and rear windscreens are badly effected and it takes too much time to clear the problem. I am bring the vehicle back to Acton tomorrow as there are a couple of minor things wrong. What checks do you do before selling the car to me??


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 22/07/2015

Waiting to get a duplicate key.


  • Would recommend
  • 09/07/2015

N/A