Dacia London West

Switchboard - 020 31999266

Concord Road Western Avenue London W3 0RZ

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  • 09/07/2018

I really don't like the Dacia vehicle's because it's not smoth vehicle on the roads like other cars and also the engine is always making noise


  • 15/06/2018

Very friendly and most important,very professional.


  • 14/06/2018

We were served by Paul and he was very attentive and listened to what we needed. We even got the car before we had be told it might aside, which was really good as we really needed it.


  • 01/06/2018

no real issues, took quite a while for the car to arrive from the point of placing the initial deposit and then the handover was a wait while the car was "cleaned" even though it had been at the showroom for best part of a week. Mildly disturbed to notice that there were 25 miles on the clock when i took delivery, i was expecting 3 or 4 but not 25. All in all though a positive experience but i'd be a lot tougher on you guys if i was going to do it again.


  • 29/05/2018

Everything went well except for the fact that the dealer completely forgotten to inform DVLA that I am now the new owner of the car I purchased.


  • 22/05/2018

Paul Evans is an exceptional member of your team.


  • 11/05/2018

Only real problem was the wait to get the vehicle. You had no stock in the UK


  • 10/05/2018

Very un happy to find my new vehicle had 26 miles on the clock, how do I know how the car has been driven bearing in mind it is not run in? The whole reason I opted for a new car in the first place! Also car not locked in show room so random customers clambering all over my new vehicle. Just great!


  • 09/05/2018

This is a great car,i will never go with another brand and i will always go to west london dacia dealership


  • 07/05/2018

I had good service from Mr Blacker. I was also told that should I have any problems, call & they will endeavour to sort my query.Good service overall.


  • 10/04/2018

Really hard to get hold of anyone on the phone, kept on hold for far too long we had to chase dates for delivery and wasted a day going in to collect a car that was still in storage.


  • 03/04/2018

Good


  • 02/04/2018

It was a flawless process and Luke who dealt with us right throughout was amazing


  • 30/03/2018

Poor communication with me, could never get through to named representative and they were very poor at getting back to me. Problems with sourcing a replacement car when original car did not passed homologation only found out when I contacted rep to arrange completion date.


  • 26/03/2018

Very Good


  • 26/03/2018

Answer is at the starter


  • 23/03/2018

Professional staff ( Rhys Elias)


  • 09/02/2018

I received professional advice and guidance with my purchase


  • 06/02/2018

Easy, at the point and quick


  • 05/02/2018

Paul Evans was extremely well knowledgeable and very helpful .If i had a dealership i would put him first on list for sales

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 23/08/2017

No thank you


  • Wouldn't recommend
  • 31/07/2017

Overall very poor service. I only bought the car because no one else had one within a reasonable distance.


  • Wouldn't recommend
  • 06/07/2017

The salesperson was excellent as everything was done by phone and he was very efficient, however when i sent a driver to pick up my vehicle first they could not find it then it had not been valeted and when it was finally ready, three hours later it was obvious it had been a rush job, nowhere near what was expected the boot was dirty and the seats were wet to sit on in fact he drove to North Wales sitting on papers, if i was nearer to you i would have sent it back, so all in all very disappointed after such a good start.


  • Wouldn't recommend
  • 11/04/2017

Still waiting for £3105 balance from the finance dept. Shocking the way they make you wait. Really poor, would not use again


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 15/01/2017

I was very happy with the sales service that I was given by Yasin. I felt he was very knowledgeable and personable, making the decision to buy much more comfortable.


  • Would recommend
  • 08/01/2017

[no comment made]


  • Wouldn't recommend
  • 21/12/2016

I was promised sufficient fuel in the car to get me home to Carmarthenshire, West Wales. But on leaving your dealership and joining the motorway the yellow fuel low warning light came on. I have communicated with Chris Beasley about this problem including sending receipts to be reimbursed but this matter is still not resolved. I consider the customer service to be well below what I would expect. In effect since taking delivery of the vehicle I feel as if I am being ignored in the hope that I will 'go away' as my request is too challenging to resolve.


  • Would recommend
  • 26/11/2016

I would really like a manual for the car. I was sent an online sandero one , but its not for my car which is a sandero stepway laurette also a manual for the media center would be beneficial


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 26/06/2016

Because we are not local


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 12/01/2016

the vehicle is seriously suffering from internal condensation first thing in the morning. Front and rear windscreens are badly effected and it takes too much time to clear the problem. I am bring the vehicle back to Acton tomorrow as there are a couple of minor things wrong. What checks do you do before selling the car to me??


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 22/07/2015

Waiting to get a duplicate key.


  • Would recommend
  • 09/07/2015

N/A