Dacia London West

Switchboard - 020 31999266

Concord Road Western Avenue London W3 0RZ

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  • 09/10/2018

only went to check out if I would like a dacia sander stepway but the wait for a new one was to long so the dealer Maneeb suggested the duster had a test drive liked it and bought it on the spot


  • 07/10/2018

Raiting for new dacia sandero it's medium. For London city need a cheap car>dacia it's great choice.:))))))))


  • 06/10/2018

Everything was very good!


  • 24/09/2018

I would recommend Renault West to anyone whom was to ask me where I purchased my New Duster I would inform them to see Paul Evans who was very easy to deal with Thank you


  • 17/09/2018

Lorenzo was very helpful,love my new dacia sandero


  • 17/09/2018

Whilst Muneeb (Sales rep) was new to the position and finding his feet, he was well supported by both his manager and colleagues during the sale and the speed with which the vehicle was prepared for me was a compliment to all the staff involved.


  • 17/09/2018

Happy from beginning to end. Everything well explained. No hard sell. Satisfied.


  • 16/09/2018

Bad experience - initial call to say I wanted to buy the Dacia I was told the person would call back - I called the next day he was on holiday but someone else would call me as soon as possible. 4 days later I had to call AGAIN and got put through to Lorenzo, initially he was good and as I am disabled I cannot come to the showroom so he arranged for him to bring the Dacia Stepway to me for a test drive, we arranged a date and time. On the day of the test drive it wasn't Lorenzo that brought the car to me but Matt (Fantastic young sales person), Matt apologised but he had only started 3 days before and hadn't been shown the Dacia so he went through what he could but to be honest it was what I would be able to work out but the main reason he was here was for me to have a test drive. I gave it a good drive and it was fine. Matt looked over my 13yr old Seat Ibiza Sport 1.4 with a mileage of just over 67,000 miles, checked the bodywork and looked inside. I get a call from Lorenzo and said yes, I still want to buy the car - he told me it was changing from a Laureante to a Comfort but it is the same they just changed the name - I said that is fine and I would be paying by Building Society cheque in full which is as good as cash - he said that would be fine. He would order the car and it would take about 3 weeks for it to arrive, I told him no problem I still had my car. I requested the money from my pension company and they said that as it was so close to the number plate change to 68 why was I taking delivery of an 18 plate - they refused to release the money unless the plate was changed to 68 after 01 Sept. I emailed Lorenzo to let him know, he replied saying he could see what he could do but he couldn't see the point! I received an email with the new 68 registration number and they released the money to my Building Society Account. I got the cheque issued for £10050.00 the balance after the £250.00 deposit delivery was arranged for 03Sept. I then get a call to say that the accounts people couldn't accept a Building Society cheque and it would take 7-10 days to clear, Lorenzo knew the arrangements from the start and then this happens. I told him to CANCEL order I would get the new MG instead. Lorenzo then call asking the Building Society that issued the cheque, my account number I even told him the girls name at the building society who issued the cheque - he had to call them to make sure it had been issued. That is disgusting service from your accounts department and embarrassing for me. He called to say it all panned out and we tried to arrange delivery for 01 or 02 Sept he said he could do 03 Sept in the morning only, I explained I had a counselling session which is very important but as it was at 10am I would have to cancel, so the car was going to be here on Monday morning. After cancelling the appointment and arranging a telephone session for 4pm, Lorenzo called to say that the car was still in the workshop and wouldn't be ready until the afternoon - I said it had to be here delivered and paperwork done and finished by 4pm - Matt brought the car over just after 3pm at 4pm we hadn't even exchanged the keys and the paperwork. My counsellor called at 4pm and I had to tell him I had to call him back - I couldn't call him back until 440pm I still had to pay him for the hour of £220 which you should refund me due to the incompetence of your team. I had 20 mins instead of one hour. In the past I bought 2 New Renault Clios one J reg and then 3 years later an M reg - on the second visit to your show room I found the sales person to be rude, chauvinistic and I swore never to buy Renault again. All these years later I had no choice but to use you again to buy the Dacia. I hope I dont regret it.


  • 14/09/2018

I’m very happy. Thanks


  • 14/09/2018

From the start Lorenzo was helpful, knowledgeable and went out if his way to help us to informed decisions, sort paperwork and handover of my car smoothly. His communication is excellent and he has a lovely manner.

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 23/08/2017

No thank you


  • Wouldn't recommend
  • 31/07/2017

Overall very poor service. I only bought the car because no one else had one within a reasonable distance.


  • Wouldn't recommend
  • 06/07/2017

The salesperson was excellent as everything was done by phone and he was very efficient, however when i sent a driver to pick up my vehicle first they could not find it then it had not been valeted and when it was finally ready, three hours later it was obvious it had been a rush job, nowhere near what was expected the boot was dirty and the seats were wet to sit on in fact he drove to North Wales sitting on papers, if i was nearer to you i would have sent it back, so all in all very disappointed after such a good start.


  • Wouldn't recommend
  • 11/04/2017

Still waiting for £3105 balance from the finance dept. Shocking the way they make you wait. Really poor, would not use again


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 15/01/2017

I was very happy with the sales service that I was given by Yasin. I felt he was very knowledgeable and personable, making the decision to buy much more comfortable.


  • Would recommend
  • 08/01/2017

[no comment made]


  • Wouldn't recommend
  • 21/12/2016

I was promised sufficient fuel in the car to get me home to Carmarthenshire, West Wales. But on leaving your dealership and joining the motorway the yellow fuel low warning light came on. I have communicated with Chris Beasley about this problem including sending receipts to be reimbursed but this matter is still not resolved. I consider the customer service to be well below what I would expect. In effect since taking delivery of the vehicle I feel as if I am being ignored in the hope that I will 'go away' as my request is too challenging to resolve.


  • Would recommend
  • 26/11/2016

I would really like a manual for the car. I was sent an online sandero one , but its not for my car which is a sandero stepway laurette also a manual for the media center would be beneficial


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 26/06/2016

Because we are not local


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 12/01/2016

the vehicle is seriously suffering from internal condensation first thing in the morning. Front and rear windscreens are badly effected and it takes too much time to clear the problem. I am bring the vehicle back to Acton tomorrow as there are a couple of minor things wrong. What checks do you do before selling the car to me??


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 22/07/2015

Waiting to get a duplicate key.


  • Would recommend
  • 09/07/2015

N/A