Dacia London West

Switchboard - 020 31999266

Concord Road Western Avenue London W3 0RZ

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  • 11/05/2018

Only real problem was the wait to get the vehicle. You had no stock in the UK


  • 11/05/2018

N/k


  • 10/05/2018

Very un happy to find my new vehicle had 26 miles on the clock, how do I know how the car has been driven bearing in mind it is not run in? The whole reason I opted for a new car in the first place! Also car not locked in show room so random customers clambering all over my new vehicle. Just great!


  • 09/05/2018

This is a great car,i will never go with another brand and i will always go to west london dacia dealership


  • 07/05/2018

I had good service from Mr Blacker. I was also told that should I have any problems, call & they will endeavour to sort my query.Good service overall.


  • 03/05/2018

I am totally satisfied the assistant service manager Mike makes your feel welcome and special.A rare quality these days. Because of the service I recieve. I am considering trading in next year for a new Dacia as mine will be 4 years old then.


  • 28/04/2018

Our brand new Dacia had a problem with the tyre sensor but they could not explain why except to reset it


  • 21/04/2018

Friendly, informative recption staff


  • 20/04/2018

Courtney always greets me very politely and is very caring. The workshop personnel I spoke with was polite and explained things clearly. Whilst waiting to leave the premises I had to wait 25 minutes for a car to be moved that was blocking me in and 2 other people kept coming up to me to see if I was ok and reassuring me that the driver would be back soon. They were very thoughtful and considerate of my situation. I have always been very satisfied with the staff at Renault West London.


  • 14/04/2018

No coment as no comuncation <br/>By dealer


  • 10/04/2018

Really hard to get hold of anyone on the phone, kept on hold for far too long we had to chase dates for delivery and wasted a day going in to collect a car that was still in storage.


  • 03/04/2018

This problem should not have arisen, but since it did, they did their best to sort it out - just took longer than it should have


  • 03/04/2018

Good


  • 03/04/2018

I was very pleased with the way myself and my vehicle were looked after


  • 02/04/2018

It was a flawless process and Luke who dealt with us right throughout was amazing


  • 30/03/2018

Poor communication with me, could never get through to named representative and they were very poor at getting back to me.<br/>Problems with sourcing a replacement car when original car did not passed homologation only found out when I contacted rep to arrange completion date.


  • 27/03/2018

All work carried out to highest standards


  • 26/03/2018

The senior service consultant who looked after me - Michael Merryweather - was very welcoming, especially since this was my first service & MOT. He clearly explained the process to me and kept me informed throughout, and addressed any questions I had satisfactory and professionally.<br/>I had my 3 yr old son with me on the day and Michael made us feel at ease and directed us to refreshments while we waited for our car to be washed.<br/>He is a real credit to your company and I have no hesitation whatsoever in recommending friends & family to Dacia Renault!


  • 26/03/2018

Very Good


  • 26/03/2018

Best customer service experience


  • 26/03/2018

Answer is at the starter


  • 23/03/2018

Professional staff ( Rhys Elias)


  • 19/03/2018

The car was returned very dirty


  • 11/03/2018

When you booked to get work done I expect it to be done not to have to rebooked


  • 10/03/2018

I alwsy get a warm welcome courtney is a amazing gentleman and very good at custmer service . Thankyou courtney


  • 05/03/2018

Great job by Courtney Morgan, thanks for the video.


  • 01/03/2018

The staff were very friendly, explained what was happening clearly and made me feel welcome. I was surprised and pleased that they cleaned my vehicle before returning it


  • 01/03/2018

Mike Merryweather is an enormous asset and a fantastic brand ambassador.


  • 23/02/2018

Very friendly professional personal service 10 out of 10


  • 22/02/2018

Having travelled from Reading to find my car blocked in and having to wait an hour and 20 mins while they tried to find the key,was not what i was expecting.


  • 20/02/2018

very warm welcome and clear explanations with solutions


  • 20/02/2018

Mike is amazing! I am a trainer on customer service and he is always one of my example!


  • 18/02/2018

The car wasn’t washed which was very disappointing though I left the car for about 5 hours. The tyre was meant to be fixed but they couldn’t do it because I had to leave .


  • 15/02/2018

👍


  • 09/02/2018

I received professional advice and guidance with my purchase


  • 06/02/2018

Easy, at the point and quick


  • 05/02/2018

Paul Evans was extremely well knowledgeable and very helpful .If i had a dealership i would put him first on list for sales


  • 05/02/2018

-


  • 04/02/2018

It was the first time I’d used Renault West London. Courtney Morgan, who works on your customer service desk, booked my car in for a service, he was extremely helpful and friendly, he is a credit to your company. The service was quick and efficient and I only had a short time to wait before the work was done. I’d actually booked out a courtesy car which I didn’t need in the end as Courtney was able to confirm the service would take just over an hour. Excellent AAA+++


  • 02/02/2018

The staff were very friendly and welcoming, however I had the feeling that they wanted to charge for wash and hoover after the MOT even though I was told on the phone when I booked that this will be complimentary. Also, while the car was in for MOT (I was not on location) I got a call to tell me that one of the lights was not aiming quite right and it will cost £ 40 plus VAT to fix it as it failed the test. I was surprised to hear that especially given that I had been warned by friends that the garage may try to find something wrong to charge more than just the MOT. In the end the advisor looked into the issue again and waived the charge which was a very nice gesture. I appreciated it but at the same time it confirmed my fear that most of the time when the car is in for MOT the garage will find something wrong. Please keep in mind that my car just came out of warranty a few days before the MOT and if the light needed adjustment I think that £ 40 fee would be far too high.


  • 01/02/2018

The guy that dealt with me was incredibly nice. Really fantastic service. Car could have been a little cleaner but other than that - great stuff!


  • 29/01/2018

Most importantly i dealt with just one individual at all times during the day, he made me feel that he had taken responsibility for my vehicle during the visit to the site. Most impressed with his warm, friendly and knowledgeable approach.


  • 26/01/2018

polite helpful


  • 25/01/2018

No issues at all


  • 23/01/2018

Nothing to add excellent! Even my dog was welcome.<br/>Mike ( service manager) was disappointed when my wife's service was due, but no dog with her


  • 01/01/2018

INCREDIBLE...KEEP IT UP....MERCI BIEN


  • 30/12/2017

I had a Dacia Duster that I was really satisfied with, but someone wrote it off whilst I was stationary. I went back to Renault London West as I loved the car and liked the people in the company. I upgraded my new car which was bought, paid for and collected within 10days.


  • 28/12/2017

All the staff are very helpful <br/>Very clear when speaking so their is miss understanding<br/>Big thank to all and happy New year


  • 26/12/2017

The service of the car was actually a bit behind and serviced in the time I expected but Courtney completely turned it round for me and gave me great service and experience. I would like to specifically commend Courtney. Thank you


  • 19/12/2017

The pricing was unclear at the point of ordering - to the point that it varied between £12K and £15K in the space of half an hour, but ultimately cost me £13.5k. The boot liner didn't fit properly upon collection - I had to ask for a replacement and, while this was sorted, the fact that someone felt the car was in a good enough condition to handover and didn't think to fit a new bootliner properly was disappointing.


  • 14/12/2017

Problems encountered:<br/>> Delivery <br/>Before I agreed with the purchase, I was rest assured that the vehicle would arrive on my preferred date, as this was important for me to avoid additional costs (i.e. insurance, road tax, MOT) and for convenience, as well.<br/><br/>Then time and time again, every target date was not met and the delivery date keeps moving further back. In the end I have to compromise for the color of the car just to have it on time.<br/><br/>Although at the end we did manage to avoid some costs, thanks to the Sales Rep who did his best to assist me on this matter.<br/><br/>TIMELINESS OF THE VEHICLE DELIVERY / ARRIVAL SHOULD BE MORE ACCURATE AND PRECISE AT FIRST INSTANCE OF INQUIRY.<br/><br/>> Gap Insurance<br/><br/>I made everything clear with the Sales Rep, that I won't be taking any other finance product except for financing the vehicle. In fact we signed a document to state it. <br/><br/>But on the final date of contract signing with the Manager / Finance Manager. I noticed that the agreed monthly rate increased and this was due to the Gap Insurance being added to it.<br/><br/>I asked them to remove it and they gladly did.


  • 11/12/2017

Paul Evans was very friendly and very experienced. He went through everything with us and answered all our questions. We were really pleased about the whole experience buying a new car. Very pleasant and such good manners. We highly recommend Renault West. Thank you for all your help.


  • 08/12/2017

There was very little entertainment apart from media about Renault. It would be nice to have some form of entertainment like TV or magazines or access to the internet apart from yell pages or more Renault advertisement to relieve boredom whilst waiting.


  • 07/12/2017

Great


  • 05/12/2017

It was a nice experience and I would recommend Dacia to my friends.


  • 24/11/2017

Very efficient and friendly


  • 12/11/2017

I was dealt with promptly and satisfactorily. I have had no complaints.


  • 04/11/2017

Really good service but no valet.


  • 03/11/2017

Unable to get hold of anyone over thr phone. Ive been sold a car with a defect and nobody cared, sales manager keith had a really bad attitude on firat impression which quickly changed when he realised i wouldnt be walked over, part had been replaced and kofi ay dacia has been very supportive but the dealership customer service is lacking


  • 01/11/2017

Na


  • 24/10/2017

I am still waiting for a quote for some work to the front nearside headlight housing.


  • 23/10/2017

First class from start to finish


  • 17/10/2017

H h h h h

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 23/08/2017

No thank you


  • Wouldn't recommend
  • 31/07/2017

Overall very poor service. I only bought the car because no one else had one within a reasonable distance.


  • Wouldn't recommend
  • 06/07/2017

The salesperson was excellent as everything was done by phone and he was very efficient, however when i sent a driver to pick up my vehicle first they could not find it then it had not been valeted and when it was finally ready, three hours later it was obvious it had been a rush job, nowhere near what was expected the boot was dirty and the seats were wet to sit on in fact he drove to North Wales sitting on papers, if i was nearer to you i would have sent it back, so all in all very disappointed after such a good start.


  • Wouldn't recommend
  • 11/04/2017

Still waiting for £3105 balance from the finance dept. Shocking the way they make you wait. Really poor, would not use again


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 15/01/2017

I was very happy with the sales service that I was given by Yasin. I felt he was very knowledgeable and personable, making the decision to buy much more comfortable.


  • Would recommend
  • 08/01/2017

[no comment made]


  • Wouldn't recommend
  • 21/12/2016

I was promised sufficient fuel in the car to get me home to Carmarthenshire, West Wales. But on leaving your dealership and joining the motorway the yellow fuel low warning light came on. I have communicated with Chris Beasley about this problem including sending receipts to be reimbursed but this matter is still not resolved. I consider the customer service to be well below what I would expect. In effect since taking delivery of the vehicle I feel as if I am being ignored in the hope that I will 'go away' as my request is too challenging to resolve.


  • Would recommend
  • 26/11/2016

I would really like a manual for the car. I was sent an online sandero one , but its not for my car which is a sandero stepway laurette also a manual for the media center would be beneficial


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 26/06/2016

Because we are not local


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 12/01/2016

the vehicle is seriously suffering from internal condensation first thing in the morning. Front and rear windscreens are badly effected and it takes too much time to clear the problem. I am bring the vehicle back to Acton tomorrow as there are a couple of minor things wrong. What checks do you do before selling the car to me??


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 22/07/2015

Waiting to get a duplicate key.


  • Would recommend
  • 09/07/2015

N/A