Dacia Cardiff

Switchboard - 029 21487771

295 Penarth Road Cardiff CF11 8UU

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  • 24/05/2018

Good showroom, provided with coffee on entering, pleasant staff, all options explained where applicable


  • 16/05/2018

Very good experience.


  • 16/05/2018

Kevin brown was my dealer rep, he was a very pleasant gent to deal with, nice sales without pushing products on you, took time to explain any extras that where available but never felt forced into anything, took plenty of time to show me around new car and made sure i was happy, kevin is a great asset to your buisness.


  • 16/05/2018

Please refer to previous page.


  • 15/05/2018

No complaints at all, everyone was friendly & professional- although the car was kept in overnight there were no issues as I was off work


  • 12/05/2018

Very easef


  • 10/05/2018

Heather Jenkins is the sales person we dealt with. She was kind, courteous and gave us lots of information about our new car. She has been in touch since we took delivery to make sure everything is OK. She also told us not to hesitate to contact her if we had any problems, and I feel that if we did then she would do her best to help us.


  • 10/05/2018

very good service


  • 08/05/2018

Salesman was excellent. Just the right balance of professionalism and banter! <br/>My only issue was the letter I was sent regarding the Dacia loyalty event led me to believe there was a good discount that weekend when I’m fact there was very little. I felt it was misleading.


  • 08/05/2018

Have taken my cars for servicing at Renault Cardiff. It is professional yet friendly and I can wait for my car in great surroundings, with coffee etc. Well done


  • 06/05/2018

Friendly efficient and value service 😊


  • 06/05/2018

Job was done <br/>But Questioned about 6b EcU upgrade <br/>Letter <br/> But Not Carries out <br/>At this time <br/> Await a new letter for Dacia


  • 05/05/2018

Great salesman, really freindly and informative. No issues.


  • 05/05/2018

This is the secondtime I have bought from John Coates. He is a pleasure to deal with. He is what made me return.


  • 05/05/2018

Ridiculously expensive for a service


  • 03/05/2018

easy experience


  • 03/05/2018

Great service, thank you.


  • 02/05/2018

Dacia Cardiff staff are always courteous and friendly. I bought my first new Dacia from them in 2013, and bought my second new car there in 2016. No problems.


  • 01/05/2018

Good service. Kept informed throughout.


  • 30/04/2018

Friendly, knowledgable staff. Our sales advisor, Jamie Thomas, was very helpful and done everything possible to give us a great customer experience.


  • 30/04/2018

lovely car employers ian was who we dealt with the only complaint was the time we had to wait due to popular cars waited ten weeks not to bad but would like it to have been quicker


  • 30/04/2018

No stress service. Brilliant.


  • 27/04/2018

Very good


  • 26/04/2018

no issues


  • 26/04/2018

Welcoming and efficient


  • 23/04/2018

Excellent service, however delay in delivery from port was disappointing


  • 22/04/2018

Would go back again and again


  • 22/04/2018

Everything went to plan, no worries at all.


  • 21/04/2018

There’s always a warm welcome and smiling faces there. Nothing is too much trouble


  • 19/04/2018

I found the staff to be very helpful and friendly.


  • 18/04/2018

A big thank you to our salesman,John Coats,who listened to our requirements and showed us the vehicle he thought might be suitable,it was. He then went on to demonstrate and describe the various functions and procedures in a clear and simple manner enabling us to take to the road with complete confidence. The completion of the documentation,with Neil,was equally straightforward taking no time at all and before we knew it we were driving away,proud owners of our brand new Dacia Sandero. Once again,many thanks from Paul and Jenny . Well done.


  • 17/04/2018

Good customer serv ice


  • 16/04/2018

I was very pleased with the service I received at Renault garage especially with John Coates. Not at any time did I feel pressure to buy a new car. And that was very important to be because of being a widow, sometimes car sales men can be quite pushy. At no time did I feel this with John. Thanks.


  • 16/04/2018

Very pleased with the communication and level of service by all. I particularly appreciated the video footage of the safety inspection on the underside of my car. Very interesting and useful. Many thanks to all at Dacia Cardiff.


  • 16/04/2018

All the work was carried out to a satisfactory standard.<br/>The water leak seems to be cured for the moment.


  • 16/04/2018

Heather was very helpful. We already knew the kind of thing we were looking for, but she was very helpful in giving us a full range of options and never pushing us in a particular direction. She was always available to help and always kept us up to date with what was going on.


  • 14/04/2018

Great


  • 14/04/2018

Kevin Brown was excellent and totally professional in every aspect on my car sale. I had been recommended to test drive a Dacia by a colleague and Kevin was extremely welcoming and very knowledgeable about all aspects of purchasing the vehicle. He also ensured that the car was ready to be collected on the proposed delivery date which was extremely helpful as I was about to go on holiday. Overall I am extremely satisfied with my customer experience from the initial visit to collecting the new vehicle.


  • 13/04/2018

Efficient


  • 11/04/2018

The staff were helpful - taking account of the need for us to collect children from school. They went out of their way to make sure the car was ready in time.


  • 10/04/2018

Nice simple purchase, No issues. Car arrived quickly.


  • 10/04/2018

good experience


  • 10/04/2018

Heather was very helpful throughout and answered all my queries thoroughly.


  • 10/04/2018

Repeat purchase as good as last time


  • 07/04/2018

Everything was awesome apart from the fact that I was not sent the video of my car!


  • 06/04/2018

The staff where pleasant and happy which made you feel comfortable around them.


  • 05/04/2018

Kevin Brown was very helpful. Would go back again just because of his customer service.


  • 04/04/2018

This is my second Dacia purchase from Renault Cardiff and I have always been very impressed with the vehicles and in particular with the staff in both sales and after sales. Heather Jenkins , their sales representative, has always been very pleasant and extremely professional in our dealings with her, and she makes a good cup of coffee.


  • 03/04/2018

The service was to exelent standard.


  • 02/04/2018

Very professional a credit to the industry


  • 02/04/2018

We took our car in for an MOT. It did fail on a reflector :( we live quite far away approx a 40 min drive and I have a young baby . We returned a few days later as the part needed to be ordered. Excellent service from John and the team . I called when I was on the way so John and the mechanic got the part ready and did all they needed while I waited in the car with the baby as not to disturb the sleeping baby . Excellent customer service and have purchased 2 more 3 year service packs ( I have a duster and stepway ) ... looking forward to doing business again soon


  • 02/04/2018

Felt very welcome by the staff when I arrived,they were professional about dealing with my car ,and couldn't make me feel more welcome while waiting offering tea and coffee at a couple of times ,will definitely bring my car back again


  • 02/04/2018

I came into the showroom after receiving an email offer of an upgrade, explained what i wanted in the upgrade. This was fully delivered


  • 01/04/2018

Straightforward, pleasant transaction.


  • 31/03/2018

Whenever I purchase a car from Renault Cardiff I always deal with heather Jenkins and so does my mother she is always proffessional, friendly and helpful and a real asset to your business it's a pity there are not more people like her in the car sales business


  • 30/03/2018

I had good service from start to finish from service manager Mr John Stokes and rest of the staff.


  • 28/03/2018

From the beginning to the end of the process of buying my new car I felt completely at ease in Renault Cardiff, and extremely satisfied with the customer service I received there. Heather Jenkins was the Sales assistant who helped me, and she was absolutely wonderful.


  • 28/03/2018

J


  • 27/03/2018

Done the job they where paid to do


  • 27/03/2018

The staff were very friendly and helpful as alwsys.


  • 27/03/2018

The mot was carried out with speed and quality after weather had given problems


  • 26/03/2018

Always polite, efficient, friendly and fair


  • 26/03/2018

I asked if they could find the clock for me but they didn't or couldn't. <br/>I would really like a strap fixed to the boot so I can reach it more easily to pull it down, it is rather high.


  • 26/03/2018

Jamie at Dacia on Penarth Road, Cardiff was professional and meticulous in his attention to detail and personal dialogue.<br/><br/>I wanted a new car but at low purchase price and the Dacia met all my requirements.<br/><br/>Superb car at a sensible price<br/><br/>Ian McGill<br/>Tel. 01446 749033<br/>Email ianmcgill@hotmail.co.uk<br/>Mob. 07772 477920


  • 25/03/2018

Jamie, was very helpful and made us feel that we could take our time on the decision of buying a new car.


  • 24/03/2018

Completely proffesional and excellent service


  • 24/03/2018

Apart from the distance I have to travel to get there,I have no complaints. Excellent customer service from start to finish!


  • 23/03/2018

I HAVE HAD TWO DACIA DUSTERS WHEN WE LIVED IN SPAIN AND TWO STEPWAYS FROM RENAULT CARDIFF BEFORE THAT I ALWAYS HAD RENAULTS FROM CARDIFF FOR ABOUT 18 YEARS


  • 23/03/2018

I enjoyed meeting John, the dealer who helped me choose my new car. He had good product knowledge and a was clear and concise with explaining the pros and cons of each car


  • 22/03/2018

Good car, good times


  • 22/03/2018

I purchased my car from Leyshon Flint & Sons Renault Bridgend not Cardiff, the staff were very helpful and professional in the way they dealt with me and I would highly recommend them


  • 22/03/2018

I would like to mention the attention we recieved from Heather Jenkins. She was excellent on the day of car handover, in very trying conditions due to the weather.


  • 21/03/2018

Always very helpful and full of information. John Stokes and John Coates are always exceptional and the reason I buy from Renault Cardiff as well as recommending to family and friends


  • 21/03/2018

Very friendly


  • 21/03/2018

This is my second Dacia Stepway. The purchasing experience was stress free due to the professional and helpful approach of my sales executive who kept me informed and ensured a problem free changeover.


  • 21/03/2018

So far ,so good ,only had it a few weeks ,


  • 21/03/2018

Very happy with contact via email - appointments were made at a time that suited my work schedule, was kept up to date with all aspects of change over and took delivery of model sooner than expected - nice pleasant surprise - may have encouraged a couple of work colleagues to consider contacting Renault


  • 21/03/2018

Neil Hudson extremely helpful.


  • 21/03/2018

Very helpful and informative


  • 19/03/2018

Service was excellent. No problems with vehicle since it visited the workshop. Car was sparkling clean and I was kept regularly updated on the cars progress. Service Adviser was very friendly and put me at ease. He explained what had been carried out on the vehicle in simple terms so I could understand. No issues at all. Fantastic experience. Would definitely recommend to others.


  • 17/03/2018

Always have time for me,and always very helpful.


  • 15/03/2018

Always friendly and helpful.


  • 15/03/2018

John takes really good care of you, top bloke!


  • 15/03/2018

Poor communication, lack of customer care. Did not seem bothered that we had an issue, no sense of urgency to help or resolve issue, could not care less attitude.


  • 12/03/2018

Everything went as planned no issues at all would highly recommend.


  • 10/03/2018

It was a seamless service and absoutely faultless


  • 10/03/2018

Very courteous, kept me informed, made me feel I was a special customer.


  • 08/03/2018

staff were friendly and very helpful, customer service was very good. refreshments offered on a regular basis


  • 06/03/2018

All the staff at Renault Cardiff were very professional and courteous and my service was carried out very efficiently


  • 05/03/2018

Excellent from in the door to out<br/>All staff great.<br/>Superb review of work carried out. Video and work sheet


  • 05/03/2018

Complete satisfaction - as I expected


  • 05/03/2018

They were friendly and helpful, nothing was too much trouble.


  • 05/03/2018

The staff are very nice and helpful, but I do feel that communication is sometimes confused, and my car has had to be returned several times for jobs not completed.


  • 05/03/2018

i am always happy to see John there. He is always pleasant with everyone. The time before John was not there and I was dealt with by a scary woman. Thank goodness she has since left. i shall ask for John from now on. I think his name is John. He is in a senior position.also, could you send future survey or any thing else to my wife's e mail address as she is the one to deals with the car. thanks. her e mail address is. poraneejames@yahoo.com


  • 03/03/2018

Purchased car 2 years ago. Arrived without European sat nav and was promised a refund. Despite repeated visits and calls - still no refund of £90 2 YEARS later. Unimpressed. Otherwise, service and maintenance etc, have been good.


  • 28/02/2018

a very friendly atmosphere,helpful and informative staff made our visit a very pleasant<br/>experiance


  • 26/02/2018

Excellent service from start to finish


  • 24/02/2018

Amazing service as always!


  • 24/02/2018

Was very impressed with the service of getting a lift to the station and back from the station. Would have been good if I had known that the same customer advisor (John) would deal with me throughout the day, as I sat at another desk, which was a bit awkward!


  • 19/02/2018

Quick an Pain free, if anything maybe the availability of a courtesy car would be an added option but not a major issue.


  • 17/02/2018

Quick friendly and very professional


  • 17/02/2018

Only went in to showroom to enquire and found the step way suited my needs. Love the car and would recommend to a friend.


  • 16/02/2018

Excellent


  • 12/02/2018

I was happy with speed and efficiency


  • 12/02/2018

Great garage and group of staff. Really warm and welcoming. <br/>Their lift option into town is limited but understanding.<br/>Since the service, the engine has struggled to start in the cold weather we’re having. I don’t know if that is something which could have been ironed out at the service.


  • 11/02/2018

Everything is AOK with the new car - with the exception of the radio which seems difficult to manage - I wasn't expecting much from this basic radio. "Service lost" is the message that frequently appears on the radio screen.


  • 10/02/2018

Easy process. No problems


  • 10/02/2018

Amazing service


  • 09/02/2018

Kevin Brown did a good job.


  • 08/02/2018

I dropped the car off and when I returned I had a coffee until the car was ready. It was sparkly clean and a man kindly tuned in my mobile phone so I could go hands free. I have always had friendly service in this showroom and would highly recommend it.


  • 05/02/2018

The Salesman Kevin Brown was very helpful.He kept me updated on the progress and delivery of my new car.I was sent videos on how the car would look and when it arrived at the garage, which was new positive experience for me.Any questions I had on the car, Kevin was only too pleased to answer.


  • 05/02/2018

Great service provided by Heather


  • 05/02/2018

Very happy with all the knowledge of staff


  • 02/02/2018

the salesman listened to what was wanted and dealt with it in a professional manner


  • 30/01/2018

Staff have always been helpful, friendly and courteous


  • 30/01/2018

My answers were mostly satisfied as even though the work was necessary i did feel under pressure to have it done there and then. As i am handing the car back soon i did feel i had a bill that i could have had done cheaper. The bill did leave me short and i did ask if i could pay half then and the remainder in two weeks which was refused. I felt the prime source was to get my money and not really listened to. Next time i will wait to get work done and say no.


  • 29/01/2018

I HAVE HAD EXCELLENT SEVICE ALLROUND


  • 29/01/2018

All the staff I met were very friendly and helpful. The work was carried out on time and I didn't have to wait long.


  • 29/01/2018

As a highly experienced customer service manager for a highly reputable blue chip company, I am disappointed with everything I have experienced and more so from your employee Matthew. Will explain in my complaint letter.


  • 29/01/2018

It's only a car service you Will not be asked to be a Facebook friend.


  • 27/01/2018

John was very friendly and helpful through the whole buying experience of my new car


  • 23/01/2018

During my visit to Renault Cardiff the staff were very warm and friendly, they made accommodations for myself and my two children, everything that was carried out on my vehicle was explained fully to me and I left very satisfied with a lovely clean vehicle


  • 23/01/2018

Everything about it was fine.


  • 22/01/2018

Allways a very good service and top customer service


  • 22/01/2018

Already explained earlier


  • 22/01/2018

A very good and easy experience.


  • 18/01/2018

.


  • 09/01/2018

It was one of the easiest of times . Especially over the Xmas period. Staff very professional . Great service


  • 06/01/2018

Really helpfully and listened to what we wanted


  • 04/01/2018

Professional staff


  • 03/01/2018

10 out of 10


  • 02/01/2018

My car was purchased at Renault Bridgend


  • 29/12/2017

Throughout our dealings with Leyshon and Flint the salesman Ian Rosewell was most helpful and accommodating to ensure we purchased the vehicle which covered all our requirements. Also going on the dealings we have always had first class service from Leyshon and Flint


  • 27/12/2017

Great that they picked the car up and delivered the car


  • 25/12/2017

Always helpful and friendly


  • 24/12/2017

My previous visit was a total shambles, so much so I am talking to the motor ombudsman about the service I received.<br/>In a nut shell the fuel gauge stuck on full, and I returned the car for servicing, mot and this problem within the warranty period. A fix was done but I was told the electrician was not in. The fault happened again 6 weeks later and I was told I'd have to pay for the repair, by your matriarch Samantha Hodgins which I was not happy with as the original fix should have had a guarantee and was obviously not hood enough. Since this episode I have let everyone know about my discontent with the quality of service I received and the bombastic attitude of your Customer Support Manager, which I will continue to do, potential customers need to know all the details....... I can't wait for your reply to this one. You can probably sense I am not at all happy with this situation.


  • 18/12/2017

Friendly and efficient service. Thank you!


  • 15/12/2017

Perfectly satisfied


  • 15/12/2017

No problems encountered. Staff attentive.


  • 13/12/2017

No issues


  • 13/12/2017

Electrical fault and repaired


  • 09/12/2017

Please stop sending e mails


  • 07/12/2017

Very happy other the test drive as this was pre-arranged and the car was not available. The staff who were there however made alternative arrangements and I drove a similar model


  • 05/12/2017

Michael was fantastic from start to finish.


  • 05/12/2017

Staff were very helpful arranged transport to and from Cardiff.


  • 04/12/2017

X


  • 02/12/2017

Heather Jenkins was very professional explained everything in detail, took the time to tell me all about the new changes to the car. It was a very good experience.


  • 02/12/2017

Great service as usual


  • 01/12/2017

Very helpful by collecting and returning the car and keeping me informed.


  • 30/11/2017

It is difficult to complete this at this stage, as there are limited options choices. The vehicle went in for a persistent rattle emanating from the nearside dashboard, the vehicle was with you for two days assessment and then ten days for repair, which I felt was rather a long time, however if fixed that would have been OK. It seems the rattle is now re-occuring on an intermittent basis. I will continue to use the car to establish if the rattle is Back!<br/>The personal service at the garage was good and the staff very helpful.<br/><br/><br/>Martyn Hilbourne


  • 29/11/2017

Very good


  • 27/11/2017

Very Very Pleased with the personal experience of the company that was able to help by all staff


  • 27/11/2017

in the beginning i was not supplied with the car i asked for.


  • 26/11/2017

Sales were brilliant, when came to finance communication between sales team, finance team and myself very annoying. Each one saying one thing one minute and something different the next causing me to have many trips to Renault with documentation not needed. When sorted out service again was brilliant.


  • 26/11/2017

The dealership booked my car in straight away the car was handed over with little problem with the gentleman dealing with my car keeping me i formed throughout the day .the car was cleaned and presented well .the problem was delt with .q


  • 25/11/2017

I found the service excellent the staff most proffesional and the take home pick up service a real help i was most impressed


  • 23/11/2017

Very efficient and freindly


  • 20/11/2017

I arranged for my car to be serviced at 9-30 am, as it was a set time i was able to wait for my car. The staff were very friendly and was offered a cup of coffee. While i was there i had a look at the cars in the showroom.


  • 19/11/2017

Excellent customer service. Made to feel like a values client.


  • 19/11/2017

All good


  • 13/11/2017

All according to plan.Courtesy car ready ,on time & clean.


  • 12/11/2017

was happy with the way I was treated by the staff but not happy with the cleaning of the car.


  • 09/11/2017

Ok ok


  • 04/11/2017

Dacia/Renault Cardiff have provided excellent customer service throughout my dealings with them.


  • 02/11/2017

Excellent service


  • 02/11/2017

Very friendly staff. And an overall good service.


  • 31/10/2017

Service was quick and simple, even checked a concern I had about water ingress. However, a couple of days later I went to use my windscreen washers to find a small squirt and then nothing, upon checking the washer bottle it was empty! As this was the first time since the service that I used them I could only assume the level wasn’t checked.


  • 31/10/2017

good service from friendly helpful staff


  • 30/10/2017

X


  • 24/10/2017

Easy


  • 24/10/2017

The car was taken in for its 3rd service and 1st MOT. I received a warm and friendly welcome from the receptionist and the service manager. I was kept informed of the progress of the work and was completely satisfied with all aspects of the visit.


  • 23/10/2017

I always find the environment, service and friendliness of staff to be absolutely first class. I generally deal with John Stokes who is exactly what every customer service person should be like - friendly, attentive and professional.


  • 22/10/2017

Always very polite and cheerful and nice to see the service that has been done


  • 20/10/2017

The work was completed within the estimated time and I was informed when the car was ready to be collected


  • 17/10/2017

I have no complaints or concerns


  • 14/10/2017

I was happy that the car was repaired etc but the only downside it takes all day luckily I have a friend who has a shop that I can stay at otherwise it's a long day


  • 12/10/2017

Were able to take me to the city and back work done promptly including a modification.

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 12/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

Jose Gomes has excellent customer service skills. Highly recommend.


  • Would recommend
  • 07/08/2017

It would be better if you did not submit an advertisement to say that the car was available when it's not. We had to come back 3 times. The standard of your valet is extremely poor. I was able to wipe off surface dirt even though it had apparently been through your valeting service twice.


  • Wouldn't recommend
  • 27/07/2017

Renault retail group Cardiff is the worst car sales garage I’ve ever dealt with. Will Gannon failed to get back to me when promised and failed to deliver what he promised at every opportunity. Extremely disappointed with service and even now no one seems to care. I feel ripped off and cheated after I was sold not only a car but first class customer service and both have fallen well below expectation and promise.


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 04/06/2017

I am still waiting for my car owners manual, service history records and spare key.


  • Would recommend
  • 04/05/2017

[no comment made]


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 30/04/2017

I had very friendly service and was given all the relevant information by Lee


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

None


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 30/03/2017

The car was bought online, so no need for a test drive. Lee Stuckey was the height of helpfulness and professionalism throughout the sale. I am delighted with the car. Thank you.


  • Would recommend
  • 24/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

THE VEHICLE WAS DELIVERED FROM CARDIFF TO EASTBOURNE , A NICE TOUCH WOULD HAVE BEEN TO HAVE TAKEN IT TO A CAR WASH ON ARRIVAL IN EASTBOURNE AS IT WAS QUITE DIRTY ON ARRIVAL BUT OTHER THAN THAT T WAS ENTIRELY AS ADVERTISED.


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 13/02/2017

[no comment made]


  • Would recommend
  • 11/02/2017

Jo was marvellous and very helpful to the end


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 25/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

[no comment made]


  • Wouldn't recommend
  • 13/01/2017

Sorry for the negative feedback, yet all i have been hit with is issues with a car i did not pick personally as it was at another Dacia franchise and the car is causing me nothing but sorrow and the wish for the clock to go backwards.


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 05/01/2017

Finance was not an option as it was a cash sale,


  • Would recommend
  • 30/12/2016

Will Gannon was very helpful without being pushy; very accommodating to our circumstance too


  • Would recommend
  • 20/12/2016

[no comment made]


  • Would recommend
  • 17/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

Excellent service. Will was great no pressure sales and found the car I wanted


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 12/11/2016

No, I was very happy with the service I received. The salesman (Lee stuckey ?) was very helpful.


  • Would recommend
  • 22/10/2016

[no comment made]


  • Would recommend
  • 10/10/2016

[no comment made]


  • Would recommend
  • 08/10/2016

No


  • Would recommend
  • 04/10/2016

The questons I answered no were not relevant to me. I would like to add that your employeee Mr J Gomes was outstanding he went to great trouble to assist me and make the purchase as trouble free as poss'. I thank you


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 30/09/2016

Will the salesman was honest and genuinely happy to help.


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

We found the salesman very helpful and explained things well - always polite and professional. Thank you.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

Everything went smoothly, really loving the new car!


  • Would recommend
  • 28/06/2016

The service I received from Dacia Cardiff was first class. I am very pleased with my purchase.


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

How do I get my paper work for the RAC recovery?


  • Would recommend
  • 04/04/2016

Although the sales man was very friendly upon purchase of my vehicle I realised a week later that I had no spare tyre or puncture kit in my car. When I attended the show room to enquire about this I was spoken to in a condescending manner by a sales man who acted like I clearly did not know what I was talking about as there would definitely be a blow up kit in the car. It took a member of the service centre to help me and eventually the manager found me a puncture repair kit that should have been in the car. I have a 10 week old baby and wanted a new, more reliable car. I was not happy that the garage let me leave without doing the necessary checks to ensure the car had everything with it. My husband bought a dacia sandero from the same garage and had a very different experience as they went through a vehicle checklist with him which he signed before taking the car. I have never received this for my car.


  • Wouldn't recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

Hi, I didn't need a test drive or finance, however I wasn't provided with information about your after sales service. The "Users Handbook" had been removed from the vehicle due to previous thefts apparently and , although I was given a copy I still don't have a "Maintenance Schedule" for the Sandero Stepway. If you could provide this I will be more than happy with my purchase from you as the car is performing well. Graham Pearce.


  • Wouldn't recommend
  • 03/03/2016

I never felt like a valued customer. You finance person was very good and thorough, but salesman talked to my boyfriend rather than we all the time. The whole experience felt sleezy and dissatisfying. I'd like to enjoy buying a car - I didn't!


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 25/02/2016

I have only answered no to Q4 because I was told by my salesman Will that I could phone and speak to anyone, not necessarily the after sales dept. I am thrilled to bits with my purchase and have already recommended Dacia Cardiff to one colleague who is looking for a similar vehicle


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 12/01/2016

[no comment made]


  • Would recommend
  • 05/10/2015

Just a couple of extra such as an height adjustable drivers seat and a water temp gauge would enhance the car..also do away with the stupid tyre inflation and add a spare from new..


  • Would recommend
  • 01/10/2015

Unhappy with central armrest which restricts access to handbrake - can it be removed and if so at what cost?


  • Would recommend
  • 17/09/2015

We haven't had our warranty booklet or service manual???


  • Would recommend
  • 27/08/2015

[no comment made]