Dacia Cardiff

Switchboard - 029 21487771

295 Penarth Road Cardiff CF11 8UU

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  • 10/08/2018

First reception and contact was good with Jamie , after I purchased he car with a different sales person I had to check things were on track and if the car was being delivered on time only then to be told about the delays


  • 06/08/2018

I am very happy with the service provided. The salesman was very friendly and honest.


  • 26/07/2018

Sales executives has been excellent but the service department is way below expectations they were supposed to have contacted me but after 4 days I had to ring regarding the fault. Very dissatisfied.


  • 25/07/2018

Jamie is very easy to deal with, listens and explains concisely. Great team in Renault Cardiff all very attentive it's more like dealing with friends than walking in off the street cold. Showroom well maintained, coffee etc always available. Very easy and relaxed It's a pleasure to do business with them.


  • 24/07/2018

Very helpful and explained why the Logan I ordered was delayed.


  • 17/07/2018

I always find car buying quite stressful but Heather took all the stress out of the situation by being so friendly and accommodating. She understood my needs, how much I wanted to pay and went from there.


  • 16/07/2018

My experience with Renault has been out standing and I would like to thank Jamie for all his help


  • 16/07/2018

FAOK


  • 14/07/2018

I purchased the new Sandero Stepway Comfort however, it has a laureate badge on the back. (?)


  • 13/07/2018

Kevin Brown was really great. Very personable and knowledgeable about the car. He asked what was most important to me in a car and made sure these needs were met. He explained everything very clearly.


  • 09/07/2018

very satisfied


  • 02/07/2018

Fantastic process pleasurable sales people however I am still waiting for a dog grill we ordered and I don't have any information about the alarm we purchased. I tried to call them but no answer


  • 27/06/2018

After arriving late due to road closures Renault still found someone to talk to me and show me the car on display


  • 25/06/2018

I was really pleased with the service and advice provided by Kevin. He was genuine, no "sales pitch" or pushy manner and relatable. Excellent service and went over and above, a vast comparison to another Dacia dealership I visited. Kept me updated throughout the process. Would definitely recommend based on quality of service and the value for money of the car.


  • 23/06/2018

I received a warm welcome at the showroom. I experienced a friendly and professional manner throughout my car buying journey. I would gladly recommend them in the future.


  • 20/06/2018

Your salesman was excellent, no pressure just listened and very informative


  • 19/06/2018

I felt at ease with Jamie. No sales speach just answered my queries with no pressure. I like this style of sales person who leaves you decide without hassle but very helpful and informative when you need it. Very happy with my purchase and will definitely come again.


  • 18/06/2018

Everyone was very helpful<br/>Jamie went through everything, and made the process easy


  • 14/06/2018

It was brilliant I LOVE my new car


  • 12/06/2018

Neil was very helpful and polite


  • 12/06/2018

John Coates was a pleasure to deal with throughout the process... seriously, he is one of the best sales reps I have done business with. Neil in finance was also excellent


  • 12/06/2018

Excellent experience. My sales advisor Heather was excellent.


  • 04/06/2018

Sales advisor brilliant and couldn’t do anymore, went above and beyond. Very happy family :)


  • 31/05/2018

Neil was always very happy to help me. Very good service.


  • 30/05/2018

needed a car urgently and this dealership was able to get my stepway for me within a week by phoning around which was done for me by heather,she explained everything to me and later showed me, when the car arrived, everything i needed to know regarding the stepway and how things worked.really friendly and professional.


  • 24/05/2018

Good showroom, provided with coffee on entering, pleasant staff, all options explained where applicable


  • 21/05/2018

Having a friend who already has a Dacia Sandero i knew a fair bit about the vehicle. However the questions I did ask were answered well and satisfactorily.No pressure was put on me to buy a particular vehicle and Kevin Brown was very helpful and pleasant throughout the whole process.


  • 19/05/2018

Over all fine a bit frustrating having to chase the dealer all the time for updates. Also we were told Feb delivery and delivery failed to take place until May. This caused us all sorts of issues with regard to closing on the previous finance and selling the Kia. We only found out because we chased them.


  • 16/05/2018

Very good experience.


  • 16/05/2018

Kevin brown was my dealer rep, he was a very pleasant gent to deal with, nice sales without pushing products on you, took time to explain any extras that where available but never felt forced into anything, took plenty of time to show me around new car and made sure i was happy, kevin is a great asset to your buisness.


  • 12/05/2018

Very easef


  • 10/05/2018

Heather Jenkins is the sales person we dealt with. She was kind, courteous and gave us lots of information about our new car. She has been in touch since we took delivery to make sure everything is OK. She also told us not to hesitate to contact her if we had any problems, and I feel that if we did then she would do her best to help us.


  • 08/05/2018

Salesman was excellent. Just the right balance of professionalism and banter! <br/>My only issue was the letter I was sent regarding the Dacia loyalty event led me to believe there was a good discount that weekend when I’m fact there was very little. I felt it was misleading.


  • 05/05/2018

Great salesman, really freindly and informative. No issues.


  • 05/05/2018

This is the secondtime I have bought from John Coates. He is a pleasure to deal with. He is what made me return.


  • 30/04/2018

Friendly, knowledgable staff. Our sales advisor, Jamie Thomas, was very helpful and done everything possible to give us a great customer experience.


  • 30/04/2018

lovely car employers ian was who we dealt with the only complaint was the time we had to wait due to popular cars waited ten weeks not to bad but would like it to have been quicker


  • 23/04/2018

Excellent service, however delay in delivery from port was disappointing


  • 18/04/2018

A big thank you to our salesman,John Coats,who listened to our requirements and showed us the vehicle he thought might be suitable,it was. He then went on to demonstrate and describe the various functions and procedures in a clear and simple manner enabling us to take to the road with complete confidence. The completion of the documentation,with Neil,was equally straightforward taking no time at all and before we knew it we were driving away,proud owners of our brand new Dacia Sandero. Once again,many thanks from Paul and Jenny . Well done.


  • 16/04/2018

I was very pleased with the service I received at Renault garage especially with John Coates. Not at any time did I feel pressure to buy a new car. And that was very important to be because of being a widow, sometimes car sales men can be quite pushy. At no time did I feel this with John. Thanks.


  • 16/04/2018

Heather was very helpful. We already knew the kind of thing we were looking for, but she was very helpful in giving us a full range of options and never pushing us in a particular direction. She was always available to help and always kept us up to date with what was going on.


  • 14/04/2018

Great


  • 14/04/2018

Kevin Brown was excellent and totally professional in every aspect on my car sale. I had been recommended to test drive a Dacia by a colleague and Kevin was extremely welcoming and very knowledgeable about all aspects of purchasing the vehicle. He also ensured that the car was ready to be collected on the proposed delivery date which was extremely helpful as I was about to go on holiday. Overall I am extremely satisfied with my customer experience from the initial visit to collecting the new vehicle.


  • 10/04/2018

Nice simple purchase, No issues. Car arrived quickly.


  • 10/04/2018

good experience


  • 10/04/2018

Heather was very helpful throughout and answered all my queries thoroughly.


  • 10/04/2018

Repeat purchase as good as last time


  • 05/04/2018

Kevin Brown was very helpful. Would go back again just because of his customer service.


  • 04/04/2018

This is my second Dacia purchase from Renault Cardiff and I have always been very impressed with the vehicles and in particular with the staff in both sales and after sales. Heather Jenkins , their sales representative, has always been very pleasant and extremely professional in our dealings with her, and she makes a good cup of coffee.


  • 02/04/2018

I came into the showroom after receiving an email offer of an upgrade, explained what i wanted in the upgrade. This was fully delivered


  • 01/04/2018

Straightforward, pleasant transaction.


  • 31/03/2018

Whenever I purchase a car from Renault Cardiff I always deal with heather Jenkins and so does my mother she is always proffessional, friendly and helpful and a real asset to your business it's a pity there are not more people like her in the car sales business


  • 28/03/2018

From the beginning to the end of the process of buying my new car I felt completely at ease in Renault Cardiff, and extremely satisfied with the customer service I received there. Heather Jenkins was the Sales assistant who helped me, and she was absolutely wonderful.


  • 26/03/2018

Jamie at Dacia on Penarth Road, Cardiff was professional and meticulous in his attention to detail and personal dialogue.<br/><br/>I wanted a new car but at low purchase price and the Dacia met all my requirements.<br/><br/>Superb car at a sensible price<br/><br/>Ian McGill<br/>Tel. 01446 749033<br/>Email ianmcgill@hotmail.co.uk<br/>Mob. 07772 477920


  • 25/03/2018

Jamie, was very helpful and made us feel that we could take our time on the decision of buying a new car.


  • 23/03/2018

I enjoyed meeting John, the dealer who helped me choose my new car. He had good product knowledge and a was clear and concise with explaining the pros and cons of each car


  • 22/03/2018

Good car, good times


  • 22/03/2018

I would like to mention the attention we recieved from Heather Jenkins. She was excellent on the day of car handover, in very trying conditions due to the weather.


  • 22/03/2018

I purchased my car from Leyshon Flint & Sons Renault Bridgend not Cardiff, the staff were very helpful and professional in the way they dealt with me and I would highly recommend them


  • 21/03/2018

Very friendly


  • 21/03/2018

This is my second Dacia Stepway. The purchasing experience was stress free due to the professional and helpful approach of my sales executive who kept me informed and ensured a problem free changeover.


  • 21/03/2018

So far ,so good ,only had it a few weeks ,


  • 21/03/2018

Very happy with contact via email - appointments were made at a time that suited my work schedule, was kept up to date with all aspects of change over and took delivery of model sooner than expected - nice pleasant surprise - may have encouraged a couple of work colleagues to consider contacting Renault


  • 21/03/2018

Neil Hudson extremely helpful.


  • 21/03/2018

Very helpful and informative


  • 05/03/2018

They were friendly and helpful, nothing was too much trouble.


  • 28/02/2018

a very friendly atmosphere,helpful and informative staff made our visit a very pleasant<br/>experiance

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 12/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

Jose Gomes has excellent customer service skills. Highly recommend.


  • Would recommend
  • 07/08/2017

It would be better if you did not submit an advertisement to say that the car was available when it's not. We had to come back 3 times. The standard of your valet is extremely poor. I was able to wipe off surface dirt even though it had apparently been through your valeting service twice.


  • Wouldn't recommend
  • 27/07/2017

Renault retail group Cardiff is the worst car sales garage I’ve ever dealt with. Will Gannon failed to get back to me when promised and failed to deliver what he promised at every opportunity. Extremely disappointed with service and even now no one seems to care. I feel ripped off and cheated after I was sold not only a car but first class customer service and both have fallen well below expectation and promise.


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 04/06/2017

I am still waiting for my car owners manual, service history records and spare key.


  • Would recommend
  • 04/05/2017

[no comment made]


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 30/04/2017

I had very friendly service and was given all the relevant information by Lee


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

None


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 30/03/2017

The car was bought online, so no need for a test drive. Lee Stuckey was the height of helpfulness and professionalism throughout the sale. I am delighted with the car. Thank you.


  • Would recommend
  • 24/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

THE VEHICLE WAS DELIVERED FROM CARDIFF TO EASTBOURNE , A NICE TOUCH WOULD HAVE BEEN TO HAVE TAKEN IT TO A CAR WASH ON ARRIVAL IN EASTBOURNE AS IT WAS QUITE DIRTY ON ARRIVAL BUT OTHER THAN THAT T WAS ENTIRELY AS ADVERTISED.


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 13/02/2017

[no comment made]


  • Would recommend
  • 11/02/2017

Jo was marvellous and very helpful to the end


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 25/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

[no comment made]


  • Wouldn't recommend
  • 13/01/2017

Sorry for the negative feedback, yet all i have been hit with is issues with a car i did not pick personally as it was at another Dacia franchise and the car is causing me nothing but sorrow and the wish for the clock to go backwards.


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 05/01/2017

Finance was not an option as it was a cash sale,


  • Would recommend
  • 30/12/2016

Will Gannon was very helpful without being pushy; very accommodating to our circumstance too


  • Would recommend
  • 20/12/2016

[no comment made]


  • Would recommend
  • 17/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

Excellent service. Will was great no pressure sales and found the car I wanted


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 12/11/2016

No, I was very happy with the service I received. The salesman (Lee stuckey ?) was very helpful.


  • Would recommend
  • 22/10/2016

[no comment made]


  • Would recommend
  • 10/10/2016

[no comment made]


  • Would recommend
  • 08/10/2016

No


  • Would recommend
  • 04/10/2016

The questons I answered no were not relevant to me. I would like to add that your employeee Mr J Gomes was outstanding he went to great trouble to assist me and make the purchase as trouble free as poss'. I thank you


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 30/09/2016

Will the salesman was honest and genuinely happy to help.


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

We found the salesman very helpful and explained things well - always polite and professional. Thank you.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

Everything went smoothly, really loving the new car!


  • Would recommend
  • 28/06/2016

The service I received from Dacia Cardiff was first class. I am very pleased with my purchase.


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

How do I get my paper work for the RAC recovery?


  • Would recommend
  • 04/04/2016

Although the sales man was very friendly upon purchase of my vehicle I realised a week later that I had no spare tyre or puncture kit in my car. When I attended the show room to enquire about this I was spoken to in a condescending manner by a sales man who acted like I clearly did not know what I was talking about as there would definitely be a blow up kit in the car. It took a member of the service centre to help me and eventually the manager found me a puncture repair kit that should have been in the car. I have a 10 week old baby and wanted a new, more reliable car. I was not happy that the garage let me leave without doing the necessary checks to ensure the car had everything with it. My husband bought a dacia sandero from the same garage and had a very different experience as they went through a vehicle checklist with him which he signed before taking the car. I have never received this for my car.


  • Wouldn't recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

Hi, I didn't need a test drive or finance, however I wasn't provided with information about your after sales service. The "Users Handbook" had been removed from the vehicle due to previous thefts apparently and , although I was given a copy I still don't have a "Maintenance Schedule" for the Sandero Stepway. If you could provide this I will be more than happy with my purchase from you as the car is performing well. Graham Pearce.


  • Wouldn't recommend
  • 03/03/2016

I never felt like a valued customer. You finance person was very good and thorough, but salesman talked to my boyfriend rather than we all the time. The whole experience felt sleezy and dissatisfying. I'd like to enjoy buying a car - I didn't!


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 25/02/2016

I have only answered no to Q4 because I was told by my salesman Will that I could phone and speak to anyone, not necessarily the after sales dept. I am thrilled to bits with my purchase and have already recommended Dacia Cardiff to one colleague who is looking for a similar vehicle


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 12/01/2016

[no comment made]


  • Would recommend
  • 05/10/2015

Just a couple of extra such as an height adjustable drivers seat and a water temp gauge would enhance the car..also do away with the stupid tyre inflation and add a spare from new..


  • Would recommend
  • 01/10/2015

Unhappy with central armrest which restricts access to handbrake - can it be removed and if so at what cost?


  • Would recommend
  • 17/09/2015

We haven't had our warranty booklet or service manual???


  • Would recommend
  • 27/08/2015

[no comment made]